Solutions Consultant: Customer Support (Relocation)

Gdziepracujemy.pl; Poland; On-site; PLN 87,000 - 154,000; Full time

Benefits offered by this job

Relocation Bonus: €1,200 Gross (paid

Company-provided accommodation

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

Career development opportunities

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is hiring for a customer support role based in Sofia, with relocation assistance. No tech background required; we provide a comprehensive training program to equip you with product knowledge and customer service skills.

You will engage customers across phone, email and chat, maintain high satisfaction and learn about our wide range of services. You’ll work in a supportive, international environment, with relocation perks, company-provided accommodation, and a focus on

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer scores satisfaction
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Job description

TELUS Digital Bulgaria is hiring for a customer support role based in Sofia, with relocation assistance. No tech background required; we provide a comprehensive training program to equip you with product knowledge and customer service skills.

You will engage customers across phone, email and chat, maintain high satisfaction and learn about our wide range of services. You’ll work in a supportive, international environment, with relocation perks, company-provided accommodation, and a focus on