Relocation-Ready Solutions Consultant (Estonian & English)

Gdziepracujemy.pl; Poland; On-site; PLN 96,000 - 154,000; Full time

Benefits offered by this job

Relocation bonus €1,500 gross

30 days company-provided accommodation

Plane ticket to Sofia

€300 vacation voucher

Fully paid training

Health insurance

Relocation assistance

Taxies from airport

Employee referral bonuses

Job summary

Join a dynamic international team in Sofia and contribute to delivering exceptional customer experiences while growing professionally in the CX space with a leading global employer.

Qualifications

• Fluent Estonian and English communication skills.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.

Responsibilities

• Deliver professional support for products and services with high customer satisfaction.
• Master CRM and ticketing systems to meet customer needs.
• Engage customers via phone, email and chat.
• Resolve inquiries within SLAs using knowledge base and protocols.
• Meet or exceed call handling and first-contact resolution targets.
• Collaborate with teammates to share best practices and contribute to knowledge base.
• Participate in ongoing training and stay updated on product knowledge.

Skills

Estonian language

English language

Customer service

Communication skills

Problem-solving

Tools

CRM software

Ticketing systems

Job description

Join a dynamic international team in Sofia and contribute to delivering exceptional customer experiences while growing professionally in the CX space with a leading global employer.