Solutions Consultant with Dutch and English

Gdziepracujemy.pl; Poland; On-site; PLN 112,000 - 164,000; Full time

Benefits offered by this job

Relocation Bonus: €1,200 Gross (paid 2

Coaching and training

Job summary

You will work with CRM and ticketing tools in a dynamic CX team, delivering exceptional service and sharing insights to improve processes and customer satisfaction.

Qualifications

• Fluent Czech and English communication.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our knowledge base and established protocols.
• Exceed performance goals for call handling time, first-call resolution, and customer scores.

Skills

Czech and English fluency

Customer service

Multi-channel support

Process adherence

Tools

CRM software

Ticketing systems

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Czech and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer scores satisfaction
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need

• Fluent Czech and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains compliance under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

We offer

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

About us

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.