Solution Analyst

Randstad Polska; Warszawa; Hybrid; PLN 63,000 - 75,000; Full time

Benefits offered by this job

Home office equipment subsidy

Hybrid work model (2 days in office)

Job summary

Randstad Polska is seeking a Solution Analyst to bridge operations and IT, ensuring smooth Order-to-Invoice (O2I) processes, master data optimization, and the implementation of automation and AI tools to streamline daily business activities.

Your role includes troubleshooting O2I/EDI issues, coordinating with IT and clients, testing EDI transactions, and driving data quality and MDMM governance across SAP environments.

Qualifications

• Fluent English (B2/C1) for international communication.
• Proficient in MS Excel and data analysis.
• Interest in AI, automation, and ERP systems.
• Strong collaboration across business and IT teams.
• Desirable: experience in customer service, supply chain, or ERP systems.

Responsibilities

• O2I & EDI troubleshooting: diagnose and resolve order issues.
• Coordinate with IT and clients to fix order processing failures.
• Support system implementations and EDI testing with IT and core teams.
• Develop automation scripts and low‑code apps (Retool, Google Workspace).
• Act as IT liaison for CS, perform SAP UAT, train users.

Skills

English (B2/C1)

MS Excel

Data analysis

Communication

Team collaboration

Learn new tech

Tools

SAP

EDI tools

Retool

Google Workspace

Job description

For our client, a global leader in the consumer products industry, we are seeking a Solution Analyst. In this role, you will serve as a key liaison between the operational teams and IT. You will be responsible for the smooth operation of Order-to-Invoice (O2I) processes, the optimization of master data, and the implementation of modern automation and AI tools that streamline the daily operations of the business.

What will your tasks involve?

• O2I & EDI Troubleshooting: Diagnosing and resolving order registration and creation errors (including IDoc handling, ESKER, translation errors, and EDI correction reports).
• Technical and Cross-Functional Coordination: Collaborating with IT departments and clients to resolve order processing failures and manage reprocessing.
• System Implementation and EDI Testing: Supporting implementation projects and testing EDI transactions in collaboration with IT, O2I, CDT, and Division Integration teams.
• Process Automation and AI Integration: Utilizing AI tools to create automation scripts, building applications in the Google Workspace environment, and working with low-code tools (e.g., Retool) to eliminate manual tasks.
• Continuous Improvement and IT Liaison: Representing the Customer Service Department in contacts with IT, conducting UAT tests in the SAP system, and training users on system functionalities.
• Master Data (MDM) Expert: Ensuring master data integrity across product/SKU specifications, customer hierarchies, logistics parameters, and supply chain locations.
• Data Quality and Governance: Creating schedules, data cleansing processes, and exception reporting to ensure the highest MDM standards.

What we expect from you?

• Fluency in English (at least B2/C1) – a prerequisite for daily communication in an international environment.
• Excellent knowledge of MS Excel and demonstrated analytical acumen in working with data.
• A strong desire to learn and develop in the area of modern technologies (AI, low-code tools/automation) and business systems (SAP, EDI).
• Excellent communication skills and a willingness to collaborate with diverse teams (both business and technical/IT).
• Previous experience, internships, or theoretical knowledge in customer service, supply chain, or ERP systems is highly desirable (but not required).

What you can expect from us?

• Employment based on a temporary employment contract for 18 months (including a 3-month trial period)
• Full-time hybrid work from Monday to Friday (2 days a week in the office)
• Work in a modern office building directly next to the Służewiec railway station
• International work environment
• Salary of PLN 6,197 gross and subsidy for home office equipment

this job offer is intended for people over 18 years of age