Site Operations Coordinator (m/f/d)

Kapten & Son; Bolesławiec; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Corporate benefits

Employee discounts

Job summary

Kapten & Son is seeking a hands-on Warehouse Experience Lead to represent the brand at our external logistics partner's warehouse in Poland. You will coordinate priorities with warehouse management and ensure brand standards are applied in daily operations, while shaping how returns are inspected and processed to support quality across the supply chain.

You will build a customer-focused customization area, monitor KPIs, drive improvements, and collaborate with the logistics partner to deliver

Qualifications

• 1–3 years experience in warehouse logistics, fulfillment, supply chain or operational logistics management – ideally in a 3PL or e-commerce environment
• Proven experience in building processes and working standards, as well as collaborating with external logistics service providers
• Solid understanding of goods flows, order processing and returns management; experience in quality inspection or goods classification is a plus
• Confident handling of warehouse, ERP or inventory management systems as well as MS Office/Excel
• Hands‑on mentality, structured way of working and the ability to assert yourself while maintaining a collaborative communication style
• Very good Polish and good English skills; German is a plus

Responsibilities

• Represent Kapten & Son on-site at our external logistics partner's warehouse and coordinate daily with warehouse management
• Develop clear inspection criteria and decision frameworks for returns assessment and classifying goods into A, B and C categories
• Build a dedicated product customization area with defined processes, work instructions and quality standards
• Monitor relevant KPIs and service levels, identify bottlenecks and document deviations for transparency
• Conduct regular quality checks on incoming goods and prior to dispatch, provide guidance to staff, drive continuous improvement

Skills

Warehouse logistics

Process building

ERP / Inventory systems

MS Office / Excel

Communication & collaboration

Polish language

English language

Tools

ERP systems

Inventory management systems

MS Excel

Job description

Be(come) the Experience – Bringing our brand standards straight to the warehouse.

We are Kapten & Son. With over 250 Kaptens, we work every day to become Europe's leading D2C lifestyle brand. Our products accompany people through their everyday experiences – and you make sure that behind the scenes, everything runs the way our brand and our customers deserve: reliably, with a sharp eye for quality and a genuine hands‑on attitude.

Start: immediately

Your Kapten Experience includes

• Representing Kapten & Son on-site: You are the extended arm of our brand at our external logistics partner's warehouse – coordinating priorities, aligning daily with warehouse management and ensuring our requirements are consistently implemented in day‑to‑day operations.
• Building returns & quality processes: You develop clear inspection criteria and decision frameworks for returns assessment, classify goods into A, B and C categories, and organise professional refurbishment – including training the service provider's staff.
• Structuring a customisation area: You build a dedicated product customisation area from the ground up – with your own processes, work instructions and quality standards, developed in close collaboration with the logistics partner.
• Making performance visible: You monitor relevant KPIs and service levels, identify bottlenecks early, document process deviations and elevate when needed – so we always have full transparency.
• Ensuring and advancing quality: You conduct regular quality checks on incoming goods and before dispatch, provide technical guidance to staff and actively drive continuous improvement in our collaboration with the logistics partner.

What's already in your bag

• 1–3 years experience in warehouse logistics, fulfillment, supply chain or operational logistics management – ideally in a 3PL or e-commerce environment
• Proven experience in building processes and working standards, as well as collaborating with external logistics service providers
• Solid understanding of goods flows, order processing and returns management; experience in quality inspection or goods classification is a plus
• Confident handling of warehouse, ERP or inventory management systems as well as MS Office/Excel
• Hands‑on mentality, structured way of working and the ability to assert yourself while maintaining a collaborative communication style
• Very good Polish and good English skills; German is a plus

What awaits you

• Employment with Kapten & Son: A key role with real responsibility at the intersection of brand, logistics and product quality
• Room to shape things: The opportunity to build three important operational areas from scratch and truly make them your own
• Short decision paths: Close collaboration with central teams and fast decision-making processes
• Visible impact: You directly influence returns quality, the customer experience and fulfilment performance
• Growth: Personal development opportunities and quarterly feedback conversations
• Perks: Corporate benefits and employee discounts

Be the experience.

Find out more about us as an employer at @kaptenandson.career