Brand Experience Operations Lead (In-Warehouse)

Kapten & Son; Bolesławiec; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Corporate benefits

Employee discounts

Job summary

Kapten & Son is seeking a hands-on Warehouse Experience Lead to represent the brand at our external logistics partner's warehouse in Poland. You will coordinate priorities with warehouse management and ensure brand standards are applied in daily operations, while shaping how returns are inspected and processed to support quality across the supply chain.

You will build a customer-focused customization area, monitor KPIs, drive improvements, and collaborate with the logistics partner to deliver

Qualifications

• 1–3 years experience in warehouse logistics, fulfillment, supply chain or operational logistics management – ideally in a 3PL or e-commerce environment
• Proven experience in building processes and working standards, as well as collaborating with external logistics service providers
• Solid understanding of goods flows, order processing and returns management; experience in quality inspection or goods classification is a plus
• Confident handling of warehouse, ERP or inventory management systems as well as MS Office/Excel
• Hands‑on mentality, structured way of working and the ability to assert yourself while maintaining a collaborative communication style
• Very good Polish and good English skills; German is a plus

Responsibilities

• Represent Kapten & Son on-site at our external logistics partner's warehouse and coordinate daily with warehouse management
• Develop clear inspection criteria and decision frameworks for returns assessment and classifying goods into A, B and C categories
• Build a dedicated product customization area with defined processes, work instructions and quality standards
• Monitor relevant KPIs and service levels, identify bottlenecks and document deviations for transparency
• Conduct regular quality checks on incoming goods and prior to dispatch, provide guidance to staff, drive continuous improvement

Skills

Warehouse logistics

Process building

ERP / Inventory systems

MS Office / Excel

Communication & collaboration

Polish language

English language

Tools

ERP systems

Inventory management systems

MS Excel

Job description

Kapten & Son is seeking a hands-on Warehouse Experience Lead to represent the brand at our external logistics partner's warehouse in Poland. You will coordinate priorities with warehouse management and ensure brand standards are applied in daily operations, while shaping how returns are inspected and processed to support quality across the supply chain.

You will build a customer-focused customization area, monitor KPIs, drive improvements, and collaborate with the logistics partner to deliver