Junior Operations Manager B2B (m/f/d)

Westwing; Poznań; On-site; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Paid holidays (20–28 days)

Employee discounts Westwing Collection

Wellbeing resources

Team integration events

Job summary

Westwing is hiring a Junior Operations Manager B2B for its Robakowo Fulfilment Center, Poland. You will own the end-to-end B2B order fulfilment, coordinating with inward/outward teams to ensure on-time dispatch and high delivery quality.

You will monitor product availability and backlog, perform quality checks, and drive root-cause analysis to minimise errors and cancellations. Collaboration with Customer Care, Tech/IT, and Planning is essential.

Qualifications

• Experience in warehouse operations and end-to-end order fulfilment processes.
• Strong analytical skills to track KPIs and root causes.
• Fluent in English, written and spoken.

Responsibilities

• Coordinate end-to-end B2B order fulfilment with inbound/outbound teams.
• Monitor availability, backlog, and ageing to prevent bottlenecks.
• Perform quality checks for order accuracy and completeness.
• Drive root-cause analysis and implement corrective actions.
• Track KPIs like delivery quality and warehouse productivity.
• Leverage automation to improve efficiency and reliability.

Skills

Order fulfilment

Cross-functional collaboration

Analytical mindset

English fluency

Process improvement

Job description

JOIN OUR TEAM

As a Junior Operations Manager B2B, you will own the end-to-end B2B order fulfilment process, ensuring flawless delivery quality and on-time distribution for our B2B partners. Working cross-functionally alongside a dedicated team of three colleagues, you will bridge operations, Customer Care, Tech/IT, and Planning to monitor operational performance, identify root causes, and scale continuous improvements across our Robakowo fulfillment center. This position is permanent and based in Robakowo.

WHAT YOU'LL DO

• Coordinate end-to-end B2B order fulfilment, collaborating with Inbound and Outbound teams from product availability verification to accurate dispatch
• Monitor product availability, order backlog, and ageing to proactively mitigate operational bottlenecks
• Perform quality checks to guarantee order accuracy, completeness, and customer compliance
• Drive root cause analysis and implement corrective actions to minimise errors and cancellations
• Track operational KPIs, including delivery quality, warehouse productivity, and B2B customer satisfaction
• Leverage automation and smart processes to enhance warehouse efficiency and fulfillment reliability

YOU COME WITH

• First working experience in warehouse operations, logistics, and end-to-end order fulfilment processes
• High proficiency and fluency in English, both written and spoken
• Analytical mindset with proven ability to track operational KPIs, detect trends, and solve complex issues
• Quality-oriented mindset with exceptional attention to detail and delivery accuracy
• Hands-on problem-solving skills with a focus on root cause analysis and continuous improvement
• Previous experience in quality control, process optimisation, or warehouse management is a plus

WHY WESTWING

At Westwing, we're building the Superbrand in Design with a team that's shaping the future of beautiful home & living.

Here is what you can look forward to:

• A high-performance culture built on trust, feedback and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• In-Office Culture: Dedicated to fast decision-making, high-impact collaboration, and strong team connections
• 20 to 28 days of paid holiday to rest, recharge, and come back ready to create
• Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), and 20% Family & Friends discount on Westwing Collection, plus special-occasion vouchers
• Wellbeing support through mental health resources and preventive care
• Team rituals that celebrate results and togetherness — from seasonal events to team integration gatherings
• Subsidised daily lunches (you choose what you want!)

ABOUT US

Westwing, Europe's #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe's premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing's team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We're made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?" crowd.

Diversity is deeply rooted in our culture. Our mission doesn't stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone's uniqueness, cultural differences and equal opportunity.

Department: Operations & Logistics