Showroom Manager

Diamonds Factory; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Birthday Leave

Perkbox

Global Opportunity

Learning & Development

More Exciting Benefits Coming Soon!

Job summary

Diamonds Factory in Warsaw, Poland, is seeking an experienced Showroom Manager to lead our new Warsaw showroom. You will oversee daily operations, drive sales, and deliver an exceptional customer experience while guiding a passionate luxury retail team.

The ideal candidate has 3–4 years in luxury retail, strong leadership, and knowledge of jewellery. Fluent Polish and English are required; you will supervise presentation, CRM, stock integrity, and health and safety standards.

Qualifications

• 3–4 years in luxury retail with strong sales track record.
• Proven leadership skills coaching high-performing retail teams.
• Jewellery knowledge training (e.g., GIA, JAA) preferred.
• Strong relationships with high-end clients and exceptional customer service.

Responsibilities

• Lead and mentor sales staff to meet/exceed targets.
• Oversee showroom operations, visuals, and stock management.
• Drive customer experience and feedback programs.
• Manage CRM and internal systems for bespoke orders.

Skills

Leadership

Sales

Jewellery knowledge

Client relationships

Communication

Problem solving

Tech savviness

Brand aesthetics

Attention to detail

Presentation

Weekend work

Polish & English

Tools

CRM software

Job description

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Hi we are the Diamonds Factory! Founded in 2008, we embarked on a purpose to change the market when it came to buying exceptionally high-quality, affordable diamond jewellery pieces. With a wealth of experience behind us, we are proud to say we’re one of the most trusted jewellery brands on the market, and love nothing more than making those milestone moments even more memorable.

Our Values

Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.

Customer-Centric Approach – Every decision begins with our customer, delivering personalised service at every step.

Earn Trust & Respect – We build lasting trust through honesty, care, and respect in all relationships.

Experience-Led Innovation – We blend tradition with innovation to elevate every jewellery experience.

Empathy for People & Planet – We act with compassion, sourcing ethically and operating sustainably.

The Role: Showroom Manager

We are seeking an experienced and dedicated Showroom Manager to join our new Diamonds Factory showroom in Warsaw, Poland. In this role, you will oversee the day-to-day showroom operations, drive sales performance, and deliver an exceptional customer experience. Join us in bringing craftsmanship and joy to our customers while leading a passionate team committed to excellence.

How You’ll Contribute

• Leadership & Team Management: Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment.
• Client Experience, Feedback & Improvement: Ensure all clients are warmly welcomed and their needs understood through consultative selling and responsive service, while actively gathering feedback on in-store experiences and products to identify and implement improvements that elevate service standards and operational excellence.
• Product Knowledge: Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team’s product expertise.
• Sales Performance: Develop and execute sales strategies to meet targets and KPIs, promoting a consultative, customer-focused approach while managing the store’s Profit & Loss performance.
• Market & Performance Insights: Support the RSM by conducting local competitor analysis and monitoring store KPIs to identify trends, inform strategic initiatives, and drive store growth and market competitiveness.
• Operational Management: Oversee CRM and internal systems to accurately process bespoke orders and manage enquiries, while collaborating with the Operations Team to maintain stock accuracy, minimise discrepancies, and conduct regular checks to prevent loss.
• Showroom Presentation & Maintenance: Oversee all aspects of showroom presentation, including visual merchandising in collaboration with the VM team, daily cleanliness and organisation to create a welcoming environment, and prompt coordination with maintenance to ensure the store remains well-maintained and visually appealing.
• Security & Loss Prevention: Implement and enforce security protocols to protect merchandise and prevent theft, working closely with security personnel and management to promptly address any concerns or incidents.
• Health & Safety Compliance: Ensure the store operates in full compliance with all laws, regulations, and company policies by overseeing team training and promoting a safe work environment through strict adherence to health and safety guidelines and prompt response to any incidents.
• Success in this role looks like: consistently achieving or exceeding store sales targets, fostering a high-performing and engaged team culture, delivering exceptional customer experiences, and maintaining operational excellence through accurate and efficient processes.

Skills You’ll Bring to The Role

• 3-4 years’ of experience in a similar luxury retail environment, with a strong sales track record
• Proven leadership skills with experience coaching and motivating high-performing retail teams to achieve sales and service excellence
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded
• Skilled in building relationships with high-end clientele and delivering exceptional customer experiences
• Outstanding interpersonal and communication skills, including exceptional listening, and relationship-building capabilities
• Strong problem-solving abilities and adaptability to evolving role requirements
• Proficiency in new software and the ability to quickly grasp new systems
• A genuine passion for luxury products and a discerning eye for aesthetics
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
• Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism
• Impeccable personal presentation and alignment with brand aesthetic
• A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations
• Flexible to work weekends and peak trade periods
• Polish & English are required for this position.

What’s In It for You?

• Birthday Leave – 1 paid day off on your birthday
• Perkbox – Enjoy shopping discounts, wellbeing rewards, and peer recognition
• Global Opportunity – Partner with a leading luxury brand on its expansion journey across EU
• Learning & Development – Ongoing opportunities for professional growth
• More Exciting Benefits Coming Soon!

Our Commitment to Diversity & Inclusion

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.