ServiceNow Solution Architect

Ernst & Young Advisory Services Sdn Bhd; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

International assignments

Qualifications support

EY Badges

Career guidance

Innovate EY

Mental health platform

Hybrid work

Private healthcare

Job summary

EY Poland is seeking an experienced OT/IoT Security Solutions Specialist to help plan, implement and optimize ServiceNow manufacturing solutions across OT Visibility, CMDB, Service Management and SecOps for the EMEIA region.

You will lead workshops, mentor the implementation team, and build business cases for senior stakeholders while advancing AI-powered EY capabilities to deliver innovative client outcomes. Hybrid working and global learning opportunities are offered.

Qualifications

• Experience with ServiceNow platform.
• Experience with CMDB, ITOM, ITSM, SecOps and IRM.
• Basic understanding of Common Service Data Model (CSDM) and Service Management concepts.
• Strong presentation and communication skills.
• Ability to translate business requirements into solution designs.
• Motivation and willingness to learn.

Responsibilities

• Lead requirements gathering, scoping and design workshops in OT operations management and OT service management.
• Help clients establish an OT CMDB and related OT Service Catalog.
• Provide expert-level support and mentoring to ServiceNow Manufacturing Cyber solution team.
• Maintain deep knowledge of ServiceNow capabilities and constraints.
• Deliver configuration, integration, and QA support to the development and implementation teams.
• Plan and coordinate testing, acceptance, and remediation cycles.
• Build and present business cases for senior stakeholders.
• Contribute to development of new ServiceNow solutions.

Skills

ServiceNow

CMDB

ITOM

ITSM

SecOps

IRM

CSDM

Presentation skills

Requirements translation

Multinational teamwork

English proficiency

Travel readiness

Education

Bachelors or equivalent

Job description

Join our OT/IoT (Operational Technology/Internet of Things) Security Hub for EMEIA (Europe, Middle East, India and Africa) region. The role will contribute to Cyber Transformation and Service Management competence group in our OT/IoT Security Hub. You will play a direct role in helping our clients plan, build and implement ServiceNow manufacturing industry solutions in the area of OT Visibility (CMDB), OT Service Management, OT SecOps (vulnerability and security incident response), and/or OT Risk Management.

Your scope of duties:

• You will lead requirements gathering, scoping and design workshops in the area of OT operations management, OT service management, Vulnerability & Incident Response and/or OT Cyber Risk Management;
• You will help our clients establish an OT CMDB and related OT Service Catalog to support Service Management processes in the manufacturing area;
• You will provide expert level support and technical mentoring to ServiceNow Manufacturing Cyber solution implementation team;
• You will maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints;
• You will deliver configuration and integration services as well as ensure quality assurance support to the Development and Implementation team;
• You will plan and coordinate all phases of testing, test acceptance and remediation cycles;
• You will build and present business cases for senior stakeholders;
• You will contribute to the development of new solutions build on top of ServiceNow platform;
• EY.AI - in this role, your capabilities are augmented by artificial intelligence. With AI-powered solutions your analyses, insights and innovative ideas will reach a higher level. Starting with a series of training sessions, you will then use EYQ - your virtual assistant, along with other unique tools often available exclusively at EY. We continuously invest in innovation to provide you with a work environment where you can focus on the most interesting aspects of your job and create the best solutions for clients.

Our requirements:

• Experience with ServiceNow platform;
• Experience in one or more ServiceNow products: CMDB, ITOM, ITSM, SecOps, IRM;
• Experience with CMDB;
• Basic understanding of Common Service Data Model (CSDM) and Service Management concepts;
• Strong presentation and communication skills;
• Ability to understand business requirements and convert them into solution designs;
• Motivation;
• Willingness to learn new things;
• Problem-solving abilities;
• Capability to work within a multinational and multicultural team;
• Full professional proficiency in English;
• Readiness to travel.

What we offer:

• Working on international assignments in the EMEIA region;
• Additional remuneration related to a remote assignments;
• Professional and financial support in obtaining recognised qualifications and certificates;
• EY Badges - global certification of your competencies and the opportunity to earn an MBA title from the prestigious Hult University;
• Career Counselor - professional, one-to-one guidance on career building and development;
• Innovate EY - unique programmes where you can create your own start-up using our know-how and funding;
• Psycho-educational platform - a package of free consultations with specialists in the broad field of mental health and personal development and access to educational activities;
• A convenient hybrid working model;
• Benefit programme offering private healthcare with additional preventive examinations, life insurance, tickets, team sports, language learning platform, sports cards and much more (available online and offline).

About EY Poland:

We are a global consulting firm - helping businesses, organisations and communities make the most of their potential. Our audit, consulting, legal, strategy, tax and transaction teams ask the non-obvious questions to find new answers to the complex challenges facing the world today.

We employ more than 390,000 exceptional people in over 150 countries around the world. In Poland there are over 7,000 of us, working in: Warsaw, Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow and Wroclaw.

We create amazing things together every day. We have the people, the development path and the training to help you grow fast, gaining experience on successive projects.

We care about the environment - not just the business. As part of our plan, we have reduced our global greenhouse gas emissions by 43% from a 2019 baseline.

EY is an equal opportunity employer, we value and promote diversity in the knowledge and experience of our community. We operate the 'Level Up Without Barriers' program, which supports employees with disabilities to achieve their career ambitions and dreams.

EY provides all applicants with equal opportunities in the recruitment process, regardless of gender, age, race, religion, sexual orientation, national origin, disability or any other legally protected basis, in accordance with applicable law.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.