ServiceNow Lead Business Analyst (f/m/x)

Sii Poland; Toruń; On-site; PLN 180,000 - 240,000; Full time

Job summary

Sii Poland is seeking an experienced Lead Business Analyst to guide a three-person ServiceNow team within a major financial platform program. You will partner with the Platform Owner and Architect, run discovery sessions, translate business needs into user stories, and prioritize the backlog.

This role requires strong ITSM/CSM or Risk/Privacy background, fluent Polish and English, and a willingness to work from the Warsaw office at least once a week.

Qualifications

• Minimum 7 years in IT with team management.
• Knowledge of ServiceNow platform and ITSM/CSM knowledge.
• Ability to lead a team and collaborate with stakeholders.
• Experience in running workshops and analyzing business requirements.
• Translate business needs into requirements for the development team.
• Polish and English at high proficiency (C1).
• Willingness to work from the Warsaw office at least once a week.

Responsibilities

• Lead and coordinate a team of three ServiceNow business analysts.
• Collaborate with Platform Owner and Architect to design the platform.
• Organize discovery sessions and workshops with stakeholders.
• Oversee business and functional requirements and translate into processes and user stories.
• Refine backlog, prioritize, and clarify scope of requirements.
• Conduct fit-gap analysis and promote an OOTB-first approach.
• Ensure process consistency across platform modules.
• Support the next stages of platform development.

Skills

Team leadership

ServiceNow

ITSM/CSM

Risk/Privacy

Workshop facilitation

Backlog refinement

Requirements translation

Stakeholder collaboration

Tools

ServiceNow

Job description

We are looking for an experienced person for the position of Lead Business Analyst for a key role in building a large platform connecting multiple processes in a financial organization. As part of the team, you will lead a group of three ServiceNow business analysts and collaborate directly with the Platform Owner and Architect. Your tasks will include not only analysis but also coordinating the team's work, conducting workshops, and overseeing business and functional requirements. We expect you to actively participate in designing the platform and support process development. If you have extensive experience in ITSM/CSM and/or Risk/Privacy, this offer is for you.

Your tasks

• Leading and coordinating the work of a team of three ServiceNow business analysts
• Collaborating with the Platform Owner and Architect to design the platform
• Organizing discovery sessions and workshops with stakeholders
• Overseeing business and functional requirements and translating them into processes and user stories
• Refining the backlog, prioritizing, and clarifying the scope of requirements
• Conducting fit-gap analysis and promoting an OOTB-first approach
• Ensuring process consistency across platform modules
• Supporting the next stages of platform development

Requirements

• Minimum 7 years of experience in IT, including team management
• Knowledge of the ServiceNow platform and experience in ITSM/CSM and/or Risk/Privacy
• Ability to lead a team of business analysts and collaborate with various stakeholders
• Experience in conducting workshops and analyzing business requirements
• Ability to translate business needs into requirements for the development team
• Very good command of Polish and English at C1 level
• Willingness to work from the office in Warsaw at least once a week

Job no. JOB-77XB7

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.