ServiceNow Developer - ITOM & CMDB (f/m/x)

Sii Poland; Kraków; Remote; PLN 140,000 - 190,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Open and accessible management team

Regular integration events and trips

Job summary

Sii Poland is seeking a skilled ServiceNow Developer to join a long-term project for a global paints and coatings manufacturer. You will develop and maintain custom ServiceNow applications and solutions, supporting IT and business processes across EMEA and the US in a remote setting.

You will work on ITOM/CMDB enhancements, ITSM improvements, and integrations using REST/SOAP while collaborating with teammates across multiple time zones.

Qualifications

• 3+ years hands-on ServiceNow experience (ITOM/CMDB).
• Strong scripting and debugging of custom apps.
• Ability to work independently beyond standard OOTB configurations.
• Proficient English communication.

Responsibilities

• Analyze and troubleshoot incidents and defects in existing custom applications from root cause to fix.
• Develop and maintain server- and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Policies/Actions).
• Enhance ITSM processes (Incident, Problem, Change, Request) per business needs.
• Work with CMDB data and ITOM functionality, including Discovery and Service Mapping.
• Review and refactor legacy custom code for stability and maintainability.
• Build and extend Flow Designer flows, workflows, and REST/SOAP integrations.
• Support enhancements for CSM and HRSD as needed.
• Collaborate with team and stakeholders across EMEA and US time zones to estimate and deliver backlog items.

Skills

Analytical thinking

Problem solving

Communication

Advanced English

Tools

ServiceNow

ITOM

CMDB

Scripting

ITSM

REST

SOAP

Flow Designer

Discovery

Job description

We are looking for a skilled ServiceNow Developer to join our team, working on a long-term project for a global manufacturer of paints and coatings. In this role, you will support and enhance the ServiceNow platform, which is crucial for internal IT and business processes across EMEA and the US. You will be responsible for developing and maintaining custom applications and solutions, ensuring they meet business requirements. This is a remote position, allowing you to collaborate with team members across different time zones. If you are passionate about ServiceNow and eager to tackle complex technical challenges, we invite you to apply.

Your tasks

• Analyzing and troubleshooting incidents and defects in existing custom applications from root cause to fix
• Developing and maintaining server- and client-side scripts, including Business Rules, Script Includes, Client Scripts, and UI Policies/Actions
• Enhancing ITSM processes such as Incident, Problem, Change, and Request based on business requirements
• Working with CMDB data and ITOM-related functionality, including Discovery and Service Mapping
• Reviewing and refactoring legacy custom code to improve stability and maintainability
• Building and extending Flow Designer flows, workflows, and integrations using REST/SOAP
• Supporting enhancements for Customer Service Management (CSM) and HR Service Delivery (HRSD) as needed
• Collaborating with team members and stakeholders across EMEA and US time zones to estimate and deliver backlog items

Requirements

• Minimum 3 years of hands-on experience with ServiceNow, specifically in ITOM and CMDB
• Strong scripting skills in ServiceNow, with a focus on troubleshooting and understanding custom implementations
• Proven ability to work independently to solve technical issues beyond standard OOTB configuration
• Experience enhancing ITSM processes based on business requirements
• Advanced level of English

Nice to have

• Advanced level of Spanish

Job no. JOB-MJ4VW

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care