ServiceNow Developer - CSM (f/m/x)

Sii Poland; Katowice; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great place to work

Centre of internal trainings

Many experts to learn from

Open management team

Medical care

Job summary

Sii Poland is seeking a skilled ServiceNow Developer to configure and customize CSM solutions in an international setting. You will design workflows, manage case processes, and enhance the platform to meet business requirements.

You will implement REST/SOAP integrations, collaborate with architects and analysts, and support testing and deployment. Strong English and hands-on ServiceNow experience are essential for success.

Qualifications

• Minimum 3 years of ServiceNow development experience.
• Strong knowledge of ServiceNow Customer Service Management.
• Hands-on experience with ServiceNow configuration and customization.
• Proficiency in JavaScript.
• Knowledge of REST/SOAP integrations and API-based development.
• Familiarity with Service Portal Administration.
• Ability to analyze and translate business requirements into technical solutions.
• Understanding of Agile delivery methodologies.
• Experience creating and maintaining technical documentation.
• Professional proficiency in English and the ability to work effectively in an international environment.

Responsibilities

• Configure and customize ServiceNow CSM solutions based on business requirements.
• Develop and maintain workflows, case management processes, and platform enhancements.
• Build and support integrations using REST and SOAP services.
• Collaborate with Solution Architects, Business Analysts, and Agile delivery teams.
• Support testing, troubleshooting, and deployment activities.
• Contribute to technical documentation and knowledge sharing.
• Ensure solution quality and adherence to development standards and best practices.

Skills

ServiceNow development

JavaScript

REST/SOAP integrations

Service Portal Administration

Agile delivery

Business requirements analysis

Technical documentation

English proficiency

Tools

ServiceNow

Job description

Your tasks

• Configure and customize ServiceNow CSM solutions based on business requirements
• Develop and maintain workflows, case management processes, and platform enhancements
• Build and support integrations using REST and SOAP services
• Collaborate with Solution Architects, Business Analysts, and Agile delivery teams
• Support testing, troubleshooting, and deployment activities
• Contribute to technical documentation and knowledge sharing
• Ensure solution quality and adherence to development standards and best practices

Requirements

• Minimum 3 years of ServiceNow development experience
• Strong knowledge of ServiceNow Customer Service Management
• Hands-on experience with ServiceNow configuration and customization
• Proficiency in JavaScript
• Knowledge of REST/SOAP integrations and API-based development
• Familiarity with Service Portal Administration
• Ability to analyze and translate business requirements into technical solutions
• Understanding of Agile delivery methodologies
• Experience creating and maintaining technical documentation
• Professional proficiency in English and the ability to work effectively in an international environment

Job no. JOB-9TNCT

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care