ServiceNow CRM Engineer - AI Workflows, Hybrid

Atos; Łódź; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work flexibility

Private medical care

Learning & development opportunities

Discout platform access

Job summary

Atos is seeking an experienced CRM Engineer – ServiceNow to drive the design and development of customer-centric solutions within our Global ServiceNow Portfolio. You will build and enhance CSM capabilities, intelligent workflows, and AI-powered automation to improve customer engagement and operational efficiency.

This role involves collaborating with architects, product leaders, and engineering teams across regions to shape next-generation ServiceNow capabilities, implement integrations, and

Qualifications

• 7+ years of ServiceNow development experience in enterprise or consulting environments.

Responsibilities

• Design, develop, and implement ServiceNow solutions across Customer Service Management (CSM), CRM-related workflows, enterprise service modules, and custom applications.
• Build and enhance customer service capabilities including case management, omnichannel engagement, customer self-service, knowledge management, and workflow automation.
• Develop intelligent customer workflows leveraging ServiceNow AI capabilities such as Now Assist, GenAI Skills, AI Agents, AI Search, and Predictive Intelligence.
• Configure and maintain workflows, integrations, business rules, client scripts, UI policies, catalogs, and scoped applications using ServiceNow best practices.
• Design and implement integrations with CRM and enterprise platforms using REST/SOAP APIs, IntegrationHub, MID Server, and related technologies.
• Contribute to CMDB, CSDM, service modeling, and customer operations transformation initiatives.
• Participate in architecture discussions, solution design workshops, and technical governance activities while promoting engineering excellence.
• Support testing, deployment, platform upgrades, release management, and post-production stabilization activities.

Skills

ServiceNow

CSM

JavaScript

Flow Designer

IntegrationHub

REST/SOAP APIs

CMDB/CSDM

CI/CD

Tools

Now Assist

GenAI Skills

AI Agents

AI Search

Job description

Atos is seeking an experienced CRM Engineer – ServiceNow to drive the design and development of customer-centric solutions within our Global ServiceNow Portfolio. You will build and enhance CSM capabilities, intelligent workflows, and AI-powered automation to improve customer engagement and operational efficiency.

This role involves collaborating with architects, product leaders, and engineering teams across regions to shape next-generation ServiceNow capabilities, implement integrations, and