Service Specialist

BlackBerry Inc.; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

ABB in Poland is seeking a Service Manager IAMA to execute service work with low to medium complexity, following ABB standards. You will plan and perform tasks with a first-time-right approach at customer sites and maintain safety and quality.

You will inspect, install, calibrate, and troubleshoot process analyzers, gas chromatographs, and measurement systems; coordinate on-site activities; and collaborate with Sales, Engineering, and Support to ensure high service quality across Poland and

Qualifications

• Technical education (university degree or technical secondary education) in Automation or related fields.
• Minimum 5 years of experience servicing I&C equipment, analytical systems, or industrial automation.
• Ability to diagnose electrical, electronic, and process faults.
• Willingness to travel frequently within Poland and occasionally abroad.
• Valid Category B driving license.
• Communicative English skills for interacting with customers and support.
• Experience in commissioning activities and project execution.

Responsibilities

• Perform periodic inspections, maintenance, and repairs of process analytics and CEMS.
• Install, commission, and troubleshoot process analyzers and measurement systems.
• Conduct calibrations, functional tests, and electrical measurements.
• Prepare service reports and technical documentation.
• Coordinate on-site service activities and supervise tasks.
• Collaborate with Sales, Engineering, and Technical Support on projects.
• Travel to customer sites across Poland and internationally.

Skills

Customer focus

Problem solving

Effective communication

Team collaboration

Education

University degree or technical diploma in Automation/Control/Electrical Engineering

Tools

Process analyzers

Gas chromatographs

CEMS systems

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Manager IAMA__Your role and responsibilitiesIn this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers.You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.The work model for the role is: Hybrid #Linkedin_HybridYou will be mainly accountable for:Perform periodic inspections, maintenance, and repairs of process analytics systems and Continuous Emissions Monitoring Systems (CEMS).Install, commission, and troubleshoot process analyzers, gas chromatographs, and measurement systems at customer sites.Conduct calibrations, functional tests, and electrical measurements of instrumentation and control equipment.Identify and resolve technical issues related to the operation of analytical equipment.Prepare service reports, technical documentation, and recommendations for customers.Coordinate on-site service activities and supervise the execution of assigned tasks.Collaborate with Sales, Engineering, and Technical Support teams on project delivery.Maintain direct technical relationships with customers and ensure a high level of service quality.Carry out service activities across Poland and internationally, including participation in plant start-ups and installation acceptance tests.Ensure compliance with ABB's health and safety, quality, and operational procedures.Qualifications for the roleTechnical education (university degree or technical secondary education), preferably in Automation, Electrical Engineering, Electronics, Power Engineering, Instrumentation & Control (I&C), or related fields.Minimum 5 years of experience in servicing I&C equipment, analytical systems, or industrial automation systems.Hands-on knowledge of process analyzers, gas chromatographs, CEMS systems, or similar measurement equipment.Ability to diagnose electrical, electronic, and process-related faults.Proficiency in reading technical documentation, electrical schematics, and P&ID diagrams.Willingness to travel frequently within Poland and occasionally abroad.Valid Category B driving license.Communicative English skills enabling interaction with customers and manufacturer technical support.Ability to work independently and make decisions in service-related situations.Strong communication skills and a customer-oriented mindset.Nice to HaveValid SEP electrical qualifications (E) up to 1 kV or above.Knowledge of industrial communication protocols, such as: Modbus, Profibus, Profinet, Ethernet/IPExperience working on petrochemical, power generation, gas, or environmental installations.Experience in commissioning activities and project execution.Familiarity with ABB systems, including: AO2000, ACF5000,EL3000,GCP100, NGC8206 or comparable analytical systems.What's in it for you?Opportunity to develop your career in a global technology company.Exposure to international collaboration and service operations.Work in a dynamic environment with experienced professionals and technical experts.Continuous learning and development opportunities.A collaborative and supportive team culture focused on operational excellence and customer satisfaction.More about us:The Measurement & Analytics Division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing ‘before’ and ‘after’ values, enabling efficient operations and environmental sustainability through measurement.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.