Junior Service Coordinator

BlackBerry Inc.; Aleksandrów Łódzki; Hybrid; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ABB is seeking a Service Operations Coordinator to support planning and execution of field service activities, ensuring customer satisfaction and compliance. You will collaborate with Field Service Engineers, customers, and internal teams in a hybrid work model.

You will coordinate activities, serve as the main customer contact, and maintain records of competencies and training while driving process improvements. Proficiency in Polish and English, and Excel/ERP familiarity are required.

Qualifications

• Minimum 1 year of experience in coordination, administration, customer service, or service support.

Responsibilities

• Coordinate field service activities according to ABB standards and safety procedures.
• Serve as the primary point of contact for customers during service assignments.
• Plan and coordinate service activities to deliver high service quality and customer satisfaction.
• Maintain records of service personnel competencies, certifications, and training.
• Monitor execution of service visits and ensure timely documentation.

Skills

Coordination experience

Customer service

Communication

Multitasking

MS Excel

Education

University degree in technical, engineering, or business field

Tools

ERP

CRM systems

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Operations Manager__Your role and responsibilitiesIn this role, you will support the effective planning and execution of field service activities, ensuring a high level of customer satisfaction and compliance with ABB and customer requirements. Working closely with Field Service Engineers, customers, and internal stakeholders, you will contribute to the smooth delivery of service operations and continuous improvement of service processes.The work model for the role is: #LI-HybridYou will be mainly accountable for:Coordinate field service activities in accordance with ABB standards, customer requirements, and safety procedures.Serve as the primary point of contact for customers during service assignments, ensuring professional and timely communication.Plan and coordinate service activities to deliver a high level of service quality and customer satisfaction.Collaborate with Field Service Engineers and Operations Managers to optimize processes and support continuous improvement initiatives.Maintain and update records of service personnel competencies, certifications, and training requirements.Monitor the execution of service visits and ensure timely and accurate completion of all required documentation.Support operational efficiency by improving service quality, reducing repeat visits, and ensuring effective work organization.Prepare customer site access requirements and related documentation, ensure the availability of personal protective equipment (PPE), and support compliance with ABB quality, safety, and health standards.Qualifications for the roleMinimum 1 year of experience in coordination, administration, customer service, or service support activities.University degree, preferably in a technical, engineering, or business-related field.Very good command of Polish and English, both spoken and written.Strong organizational skills, with the ability to prioritize tasks and coordinate multiple activities simultaneously.Excellent communication skills and the ability to build and maintain positive relationships with customers and colleagues.Self-motivated, responsible, and proactive in solving problems and driving tasks to completion.Very good knowledge of MS Office applications, particularly MS Excel.Experience working with ERP or CRM systems, as well as familiarity with health & safety and compliance requirements, will be considered an advantage.What's in it for you?Opportunity to develop your career in a global technology company.Exposure to international collaboration and service operations.Work in a dynamic environment with experienced professionals and technical experts.Continuous learning and development opportunities.A collaborative and supportive team culture focused on operational excellence and customer satisfaction.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.