Service Solutions Manager

EDCAST; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

EDCAST is seeking a Service Solutions Manager in Kraków to position, shape and sell Professional Services that enable customers to realize value from Cornerstone investments. You will collaborate with Sales, Account Management, Delivery and Technical Consulting to develop compelling service solutions and win opportunities.

You’ll lead discovery, design implementation approaches, and influence executive stakeholders while driving proposals, estimates and successful project transitions.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 4+ years in Professional Services, Solution Consulting, Management Consulting or Services Sales within SaaS/tech.
• Demonstrable experience in consultative selling, discovery, solution development and commercial negotiation.
• Experience developing services proposals, estimates and Statements of Work.
• Experience with enterprise customers and cross-functional teams.
• Experience supporting complex sales cycles and commercial negotiations.
• Strong consultative selling and stakeholder management skills.
• Commercial awareness including estimation, pricing and forecasting.
• Understanding of SaaS implementation and integration concepts.
• Ability to influence and build credibility at all organisational levels.

Responsibilities

• Lead consultative customer engagements to understand business objectives, challenges and outcomes.
• Recommend consulting and Professional Services that support transformation and long-term success.
• Position Professional Services around measurable business value, not just activities.
• Partner with Sales and Account Management to identify and develop new services opportunities.
• Establish credibility as a trusted advisor across business, HR, IT, Procurement and executives.
• Understand customer strategies, transformation priorities and desired outcomes.
• Develop implementation, integration, advisory and consulting approaches aligned to needs.
• Engage Delivery, Technical Consulting, Partners and SMEs to validate approaches.
• Identify risks, dependencies and delivery considerations early in sales cycles.
• Develop accurate services estimates, proposals and Statements of Work.
• Support RFPs, RFIs and complex commercial engagements.
• Negotiate scope, assumptions and commercial terms.
• Maintain accurate pipeline, forecasting and CRM data.
• Drive services opportunities through the sales lifecycle to close.
• Partner with Delivery teams to ensure successful transition from sales to delivery.
• Share best practices and lessons across Services.
• Leverage AI and modern tools to improve discovery, proposal generation and productivity.
• Maintain ownership of commitments, stakeholder communication and opportunity progression.

Skills

Consultative selling

Stakeholder management

Enterprise customers

Solutions development

Commercial awareness

Estimation & forecasting

Commercial negotiation

SaaS implementation

Education

Bachelor’s degree or equivalent

Tools

Salesforce

MEDDPICC

Job description

As a Service Solutions Manager, you will be responsible for positioning, shaping and selling Professional Services that help customers achieve successful business outcomes from their Cornerstone investment. Working closely with Sales, Account Management, Delivery and Technical Consulting, you will partner with prospective and existing customers to understand business objectives, define implementation and consulting approaches, and develop compelling services solutions that accelerate value realization. This role combines commercial acumen, consulting capability and technical understanding, offering the opportunity to influence customer strategy, shape service solutions and contribute directly to customer success and business growth.

In This Role You Will…

• Lead consultative customer engagements to understand business objectives, challenges and desired outcomes.
• Recommend consulting and Professional Services that support customer transformation and long-term success.
• Position Professional Services around measurable business value rather than implementation activities.
• Partner with Sales and Account Management to identify and develop new consulting and services opportunities.
• Establish credibility as a trusted advisor across business, HR, IT, Procurement and executive leadership.
• Understand customer strategies, transformation priorities and desired business outcomes.
• Develop implementation, integration, advisory and consulting approaches aligned to customer needs.
• Engage Delivery, Technical Consulting, Partners and SMEs to validate solution approaches and assumptions.
• Identify risks, dependencies and delivery considerations early in the sales cycle.
• Develop accurate services estimates, proposals and Statements of Work.
• Support RFPs, RFIs and complex commercial engagements.
• Negotiate scope, assumptions and commercial terms.
• Maintain accurate pipeline, forecasting and CRM data.
• Drive services opportunities through the sales lifecycle to successful close.
• Partner with Delivery teams to ensure successful transition from sales through delivery.
• Share best practices and lessons learned across the Services organization.
• Leverage AI and modern tools to improve discovery, proposal generation and productivity.

You’ve Got What It Takes If You Have…

• Bachelor’s degree or equivalent relevant experience.
• Typically, 4+ years in Professional Services, Solution Consulting, Management Consulting or Services Sales within a SaaS or technology environment.
• Demonstrable experience in consultative selling, customer discovery, solution development and commercial negotiation.
• Experience developing services proposals, estimates and Statements of Work.
• Experience working with enterprise customers and cross-functional teams.
• Experience supporting complex sales cycles and commercial negotiations.
• Strong consultative selling and stakeholder management skills.
• Commercial awareness including estimation, pricing and forecasting.
• Understanding of SaaS implementation and integration concepts.
• Ability to influence and build credibility at all organisational levels.

Preferred Qualifications

• Knowledge of talent management, learning and HR technology.
• Experience partnering with Sales and leveraging tools and methodologies such as Salesforce and MEDDPICC to support opportunity progression, qualification and forecasting.
• Experience with complex SaaS implementation and integration programmes.
• Experience with enterprise consulting, business transformation or change initiatives.
• Experience using AI-enabled tools within consulting or solution development.

You’ll Put Your Skills Into Action By…

• Using consultative selling and outcome-based discovery to understand customer priorities and desired business outcomes.
• Translating business challenges into practical Professional Services solutions that accelerate value realization.
• Applying commercial awareness to estimation, pricing, forecasting and negotiation.
• Aligning customer objectives, solution approaches, risks, assumptions and delivery considerations into a cohesive services proposition.
• Building trusted relationships across business, HR, IT, Procurement and executive stakeholders.
• Collaborating across Sales, Account Management, Delivery, Technical Consulting and partners to create achievable solutions.
• Using AI tools responsibly to improve content generation, insight development and productivity.
• Maintaining ownership of commitments, stakeholder communication and opportunity progression.

Additional Qualifications for This Opportunity

• Required: Fluent English, with the ability to lead customer-facing discussions, workshops and written communications.
• Preferred: Fluency in at least one additional European language is beneficial. Spanish, French, German and Italian are preferred.