Service Solutions Manager

cyberu; Kraków; Hybrid; PLN 131,000 - 209,000; Full time

Job summary

Cornerstone is seeking a Service Solutions Manager in Krakow, hybrid role that partners with Sales, Delivery and Technical Consulting to shape and sell Professional Services that unlock business value from Cornerstone investments.

You will translate customer strategies into practical service solutions, lead discovery, develop estimates and Statements of Work, and collaborate across functions to ensure successful transitions from sales to delivery. Fluency in English and SaaS experience preferred.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Typically, 4+ years in Professional Services, Solution Consulting, or Services Sales within a SaaS or technology environment.
• Demonstrable experience in consultative selling, customer discovery, solution development and commercial negotiation.
• Experience developing services proposals, estimates and Statements of Work.
• Experience working with enterprise customers and cross-functional teams.

Responsibilities

• Lead consultative engagements to understand business objectives, challenges and desired outcomes.
• Develop implementation, integration, advisory and consulting approaches aligned to customer needs.
• Coordinate with Sales, Delivery and Partners to identify and advance consulting opportunities.
• Develop accurate services estimates, proposals and Statements of Work.
• Support RFPs, RFIs and complex commercial engagements.
• Maintain pipeline, forecasting and CRM data; drive opportunities to close.

Skills

English proficiency

Consultative selling

Stakeholder management

Solution development

Pricing & forecasting

SaaS knowledge

Education

Bachelor's degree or equivalent

Tools

Salesforce

MEDDPICC

Job description

Service Solutions Manager

This role is Hybrid, Krakow Office

As a Service Solutions Manager, you will be responsible for positioning, shaping and selling Professional Services that help customers achieve successful business outcomes from their Cornerstone investment. Working closely with Sales, Account Management, Delivery and Technical Consulting, you will partner with prospective and existing customers to understand business objectives, define implementation and consulting approaches, and develop compelling services solutions that accelerate value realization. This role combines commercial acumen, consulting capability and technical understanding, offering the opportunity to influence customer strategy, shape service solutions and contribute directly to customer success and business growth.

In This Role You Will…

• Lead consultative customer engagements to understand business objectives, challenges and desired outcomes.
• Recommend consulting and Professional Services that support customer transformation and long-term success.
• Position Professional Services around measurable business value rather than implementation activities.
• Partner with Sales and Account Management to identify and develop new consulting and services opportunities.
• Establish credibility as a trusted advisor across business, HR, IT, Procurement and executive leadership.
• Understand customer strategies, transformation priorities and desired business outcomes.
• Develop implementation, integration, advisory and consulting approaches aligned to customer needs.
• Engage Delivery, Technical Consulting, Partners and SMEs to validate solution approaches and assumptions.
• Identify risks, dependencies and delivery considerations early in the sales cycle.
• Develop accurate services estimates, proposals and Statements of Work.
• Support RFPs, RFIs and complex commercial engagements.
• Negotiate scope, assumptions and commercial terms.
• Maintain accurate pipeline, forecasting and CRM data.
• Drive services opportunities through the sales lifecycle to successful close.
• Partner with Delivery teams to ensure successful transition from sales through delivery.
• Share best practices and lessons learned across the Services organization.
• Leverage AI and modern tools to improve discovery, proposal generation and productivity.

You’ve Got What It Takes If You Have…

• Bachelor’s degree or equivalent relevant experience.
• Typically, 4+ years in Professional Services, Solution Consulting, Management Consulting or Services Sales within a SaaS or technology environment.
• Demonstrable experience in consultative selling, customer discovery, solution development and commercial negotiation.
• Experience developing services proposals, estimates and Statements of Work.
• Experience working with enterprise customers and cross-functional teams.
• Experience supporting complex sales cycles and commercial negotiations.
• Strong consultative selling and stakeholder management skills.
• Commercial awareness including estimation, pricing and forecasting.
• Understanding of SaaS implementation and integration concepts.
• Ability to influence and build credibility at all organisational levels.

Preferred Qualifications

• Knowledge of talent management, learning and HR technology.
• Experience partnering with Sales and leveraging tools and methodologies such as Salesforce and MEDDPICC to support opportunity progression, qualification and forecasting.
• Experience with complex SaaS implementation and integration programmes.
• Experience with enterprise consulting, business transformation or change initiatives.
• Experience using AI-enabled tools within consulting or solution development.

You’ll Put Your Skills Into Action By…

• Using consultative selling and outcome-based discovery to understand customer priorities and desired business outcomes.
• Translating business challenges into practical Professional Services solutions that accelerate value realization.
• Applying commercial awareness to estimation, pricing, forecasting and negotiation.
• Aligning customer objectives, solution approaches, risks, assumptions and delivery considerations into a cohesive services proposition.
• Building trusted relationships across business, HR, IT, Procurement and executive stakeholders.
• Collaborating across Sales, Account Management, Delivery, Technical Consulting and partners to create achievable solutions.
• Using AI tools responsibly to improve content generation, insight development and productivity.
• Maintaining ownership of commitments, stakeholder communication and opportunity progression.

Additional Qualifications for This Opportunity

• Required:Fluent English, with the ability to lead customer-facing discussions, workshops and written communications.
• Preferred:Fluency in at least one additional European language is beneficial.Spanish, French, German and Italian are preferred.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 130800 - 209300 PLN.