Service Solutions Manager

Cornerstone OnDemand; Kraków; On-site; PLN 180,000 - 260,000; Full time

Job summary

Cornerstone OnDemand in Krakow is seeking a Service Solutions Manager to position, shape and sell Professional Services that help customers realize value from their Cornerstone investment. You will partner with Sales, Account Management, Delivery and Technical Consulting to understand objectives, define approaches and develop compelling services solutions that accelerate outcomes.

This role blends commercial acumen, consulting capability and technical understanding, offering influence on

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 4+ years in Professional Services, Solution Consulting, Management Consulting or Services Sales within SaaS or technology.
• Demonstrable experience in consultative selling, customer discovery, solution development and commercial negotiation.
• Experience developing services proposals, estimates and Statements of Work.
• Experience with enterprise customers and cross-functional teams.
• Experience supporting complex sales cycles and commercial negotiations.

Responsibilities

• Lead consultative customer engagements to understand objectives and outcomes.
• Recommend consulting and Professional Services that support transformation and long-term success.
• Position Professional Services around measurable business value.
• Develop accurate services estimates, proposals and Statements of Work.
• Collaborate with Sales, Account Management and Delivery to create solutions.

Skills

Consultative selling

Stakeholder management

Solution development

SaaS

English fluency

Education

Bachelor's degree

Tools

Salesforce

MEDDPICC

CRM

Job description

As a Service Solutions Manager, you will be responsible for positioning, shaping and selling Professional Services that help customers achieve successful business outcomes from their Cornerstone investment. Working closely with Sales, Account Management, Delivery and Technical Consulting, you will partner with prospective and existing customers to understand business objectives, define implementation and consulting approaches, and develop compelling services solutions that accelerate value realization. This role combines commercial acumen, consulting capability and technical understanding, offering the opportunity to influence customer strategy, shape service solutions and contribute directly to customer success and business growth.

In This Role You Will

• Lead consultative customer engagements to understand business objectives, challenges and desired outcomes.

• Recommend consulting and Professional Services that support customer transformation and long-term success.

• Position Professional Services around measurable business value rather than implementation activities.

• Partner with Sales and Account Management to identify and develop new consulting and services opportunities.

• Establish credibility as a trusted advisor across business, HR, IT, Procurement and executive leadership.

• Understand customer strategies, transformation priorities and desired business outcomes.

• Develop implementation, integration, advisory and consulting approaches aligned to customer needs.

• Engage Delivery, Technical Consulting, Partners and SMEs to validate solution approaches and assumptions.

• Identify risks, dependencies and delivery considerations early in the sales cycle.

• Develop accurate services estimates, proposals and Statements of Work.

• Support RFPs, RFIs and complex commercial engagements.

• Negotiate scope, assumptions and commercial terms.

• Maintain accurate pipeline, forecasting and CRM data.

• Drive services opportunities through the sales lifecycle to successful close.

• Partner with Delivery teams to ensure successful transition from sales through delivery.

• Share best practices and lessons learned across the Services organization.

• Leverage AI and modern tools to improve discovery, proposal generation and productivity.

You’ve Got What It Takes If You Have

• Bachelor’s degree or equivalent relevant experience.

• Typically, 4+ years in Professional Services, Solution Consulting, Management Consulting or Services Sales within a SaaS or technology environment.

• Demonstrable experience in consultative selling, customer discovery, solution development and commercial negotiation.

• Experience developing services proposals, estimates and Statements of Work.

• Experience working with enterprise customers and cross-functional teams.

• Experience supporting complex sales cycles and commercial negotiations.

• Strong consultative selling and stakeholder management skills.

• Commercial awareness including estimation, pricing and forecasting.

• Understanding of SaaS implementation and integration concepts.

• Ability to influence and build credibility at all organisational levels.

Preferred Qualifications

• Knowledge of talent management, learning and HR technology.

• Experience partnering with Sales and leveraging tools and methodologies such as Salesforce and MEDDPICC to support opportunity progression, qualification and forecasting.

• Experience with complex SaaS implementation and integration programmes.

• Experience with enterprise consulting, business transformation or change initiatives.

• Experience using AI-enabled tools within consulting or solution development.

You’ll Put Your Skills Into Action By

• Using consultative selling and outcome-based discovery to understand customer priorities and desired business outcomes.

• Translating business challenges into practical Professional Services solutions that accelerate value realization.

• Applying commercial awareness to estimation, pricing, forecasting and negotiation.

• Aligning customer objectives, solution approaches, risks, assumptions and delivery considerations into a cohesive services proposition.

• Building trusted relationships across business, HR, IT, Procurement and executive stakeholders.

• Collaborating across Sales, Account Management, Delivery, Technical Consulting and partners to create achievable solutions.

• Using AI tools responsibly to improve content generation, insight development and productivity.

• Maintaining ownership of commitments, stakeholder communication and opportunity progression.

Additional Qualifications for This Opportunity

• Required: Fluent English, with the ability to lead customer-facing discussions, workshops and written communications.

• Preferred: Fluency in at least one additional European language is beneficial. Spanish, French, German and Italian are preferred.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [e-mail]