Service Manager & Site Reliability Engineer

GFT Technologies Poland; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work in Poland (Wroclaw/Lodz/Wa

Medical and life insurance

Lunch subsidy

Professional training & e-learning

Job summary

GFT Technologies Poland is seeking an experienced Incident Operations professional to manage real-time incident response, impact assessment, and external communications across global production systems.

You will work at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations to ensure timely, accurate, and SLA-aligned updates while driving reliability improvements and automation.

Qualifications

• 5+ years in Incident Operations, SRE, Tech Ops, or similar roles.
• Experience in on-call environments with SLA-driven duties.
• Strong understanding of distributed systems and production environments.
• Hands-on Python or Kotlin experience.

Responsibilities

• Monitor and respond to production incidents in real time.
• Coordinate incident response activities across teams to meet SLAs.
• Assess impact, determine severity, and communicate status externally.
• Support RCA activities, incident reporting, and SLA tracking.
• Collaborate with engineering to improve reliability and observability.
• Drive automation initiatives and reliability tooling.

Skills

Incident management

Site Reliability Engineering

On-call operations

Stakeholder management

Python or Kotlin

Tools

Datadog

Chronosphere

PagerDuty

Rootly

Slack workflows

Job description

You will manage real-time incident response, impact assessment, external communications, and coordination across production systems. Working at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations, you will ensure timely, accurate, and SLA-compliant communication while supporting the scalability and reliability of global operations.

• Monitor and respond to production incidents
• Coordinate incident response activities across teams
• Assess impact and determine incident severity
• Manage external communications and status page updates
• Support incident reporting, RCA activities, and SLA tracking
• Collaborate with Engineering teams to improve reliability and observability
• Drive process improvements and automation initiatives
• Contribute to internal reliability tooling using Python or Kotlin
• 5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role
• Experience working in on-call environments with SLA-driven responsibilities
• Strong understanding of distributed systems and production environments
• Experience with monitoring, alerting, and incident management tools
• Familiarity with APIs, system integrations, and observability platforms
• Hands‑on experience with Python or Kotlin
• Understanding of SDLC and production reliability principles
• Strong communication, stakeholder management, and decision‑making skills
• Ability to work effectively in high-pressure environments and manage multiple priorities
• Strong ownership mindset and cross‑functional collaboration skills

Nice to have

• Experience with Datadog or Chronosphere
• Experience with PagerDuty, Rootly, or Slack workflows
• Experience managing external status pages
• Experience with incident management automation and process improvements
• Experience contributing to reliability tooling and platform engineering

We offer

• Hybrid work in one of our locations: Lodz, Poznan, Krakow, Warsaw, Wroclaw (2 office days per week)
• Working in a highly experienced and dedicated team
• Benefit package tailored to your needs (medical, sport, lunch subsidy, life insurance, etc.)
• Online training and certifications
• Access to e-learning platform
• Work From Anywhere (up to 140 days/year abroad)