Service Manager & Site Reliability Engineer

GFT Technologies Poland; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical & life insurance

Lunch subsidy

Training & certifications

Work-from-anywhere up to 140 days/yr

Job summary

GFT Technologies Poland is seeking a senior professional to lead real-time incident operations and reliability across global production systems. You will manage end-to-end incident response, from impact assessment to external communications, collaborating with Site Reliability Engineers and partner teams.

You will apply strong ownership, drive automation, and contribute to reliability tooling using Python or Kotlin. The role demands on-call presence and SLA-focused decision making.

Qualifications

• 5+ years in Incident Operations, SRE, Technical Operations, or similar role.
• Experience in on-call environments with SLA-driven responsibilities.
• Strong understanding of distributed systems and production environments.
• Hands-on experience with Python or Kotlin.
• Familiarity with monitoring, alerting, incident management tools, and observability platforms.
• Excellent communication, stakeholder management, and decision-making skills.

Responsibilities

• Monitor and respond to production incidents to minimize impact.
• Coordinate incident response across multiple teams and time zones.
• Assess incident impact and determine severity for rapid escalation.
• Manage external communications and status page updates.
• Support incident reporting, RCA activities, and SLA tracking.
• Collaborate with Engineering to improve reliability and observability.
• Drive process improvements and automation initiatives.
• Contribute to reliability tooling via Python or Kotlin.

Skills

Incident response

Site Reliability Engineering

On-call experience

SLA ownership

Distributed systems

Communication

Stakeholder management

Python

Kotlin

Observability

Tools

Datadog

Chronosphere

PagerDuty

Rootly

Slack workflows

APIs

Observability platforms

Job description

You will manage real-time incident response, impact assessment, external communications, and coordination across production systems. Working at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations, you will ensure timely, accurate, and SLA-compliant communication while supporting the scalability and reliability of global operations.

• Monitor and respond to production incidents
• Coordinate incident response activities across teams
• Assess impact and determine incident severity
• Manage external communications and status page updates
• Support incident reporting, RCA activities, and SLA tracking
• Collaborate with Engineering teams to improve reliability and observability
• Drive process improvements and automation initiatives
• Contribute to internal reliability tooling using Python or Kotlin
• 5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role
• Experience working in on-call environments with SLA-driven responsibilities
• Strong understanding of distributed systems and production environments
• Experience with monitoring, alerting, and incident management tools
• Familiarity with APIs, system integrations, and observability platforms
• Hands‑on experience with Python or Kotlin
• Understanding of SDLC and production reliability principles
• Strong communication, stakeholder management, and decision‑making skills
• Ability to work effectively in high-pressure environments and manage multiple priorities
• Strong ownership mindset and cross‑functional collaboration skills

Nice to have

• Experience with Datadog or Chronosphere
• Experience with PagerDuty, Rootly, or Slack workflows
• Experience managing external status pages
• Experience with incident management automation and process improvements
• Experience contributing to reliability tooling and platform engineering

We offer

• Hybrid work in one of our locations: Lodz, Poznan, Krakow, Warsaw, Wroclaw (2 office days per week)
• Working in a highly experienced and dedicated team
• Benefit package tailored to your needs (medical, sport, lunch subsidy, life insurance, etc.)
• Online training and certifications
• Access to e-learning platform
• Work From Anywhere (up to 140 days/year abroad)