Service Integration & Transition Manager

Billennium; Polska; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Udemy for Business

Private medical care

Multisport card

Language lessons

Shopping vouchers

Remote/hybrid work options

Job summary

Billennium is seeking a Service Integration and Transition Manager for a client in IT consulting, focusing on security, management, software and infrastructure solutions. Availability to travel to client offices in Germany or UK 3–5 days per month is expected.

You will oversee transitions, migrations, and service takeovers, coordinating internal teams and external providers. The role demands stakeholder management in a fast-paced enterprise environment.

Qualifications

• Experience with cloud migration programmes.
• Experience with cloud transformation initiatives.
• Service transitions and migration planning.
• Infrastructure modernisation programmes.
• MSP onboarding and transition.
• ITIL Service Transition and Service Operations.

Responsibilities

• Transition & Migration Management.
• Service Provider Integration & Transition Management.
• Operational Readiness Assurance.

Skills

Virtualisation

Hyper-V

Nutanix

Storage solutions

Backup & recovery

Hybrid cloud

Cloud governance

Education

ITIL Foundation or higher

SIAM Foundation

Agile Practitioner or Scrum

Tools

VMware

Job description

Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together!

About the Role:

For our client, an IT consulting company, specializing in security, management, software and infrastructure solutions, we are currently looking for a Service Integration and Transition Manager.

Availability to travel, to client office in Germany or UK, 3-5 office days per month

Requirements:

Technical Expertise

• Virtualisation technologies (e.g. VMware, Hyper-V, Nutanix)
• Storage solutions
• Backup and recovery systems
• Hybrid cloud environment
• Cloud governance and operating models 2.

Transition & Transformation Experience

• Cloud migration programmes
• Cloud transformation initiatives
• Service transitions
• Infrastructure modernisation programmes
• Managed Service Provider onboarding and transition
• ITIL Service Transition and Service Operations
• Migration planning and execution
• Cutover activities
• Rollback planning
• Operational readiness assessments
• Hypercare models
• Complex programmes with multiple parallel workstreams
• Experience in fast-paced enterprise environments with multiple stakeholders and competing priorities is also required.

Service Integration Experience

• Proven experience acting as the interface between internal teams and external service providers
• Experience with outsourcing, insourcing, or managed service transitions
• Experience in service takeovers, knowledge transfer, and operational handovers
• Experience in complex stakeholder environments involving multiple vendors and partners
• Strong understanding of IT Service Management principles and transition frameworks

Preferred Certifications

• Agile Practitioner or Scrum certification
• ITIL Foundation or higher
• SIAM Foundation

Responsibilities:

• Transition & Migration Management
• Service Provider Integration & Transition Management
• Operational Readiness Assurance

Our offer:

• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.
• Flexibility - adaptable working hours and remote/hybrid work options to suit your lifestyle & location.
• Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.
• Global collaboration - work with a diverse, international team.
• Innovative environmentbe part of a forward-thinking and growth-oriented workplace.
• Engaging community - Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.
• Team-building events including our company tradition (annual company event in Mazury).
• A pleasant surprise to start your journey with us in the form of a welcome pack.

Recruitment process:

• HR call
• Client Interview
• Decision/ Feedback