Service Engineer - Central & Eastern Europe (CEE)

Ishida Europe Limited; Polska; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Ishida Europe Limited is seeking a Field Service Engineer to install, commission, service and support our equipment across the Central and Eastern Europe region. You will be responsible for on-site installation, commissioning, maintenance and fault diagnosis, ensuring equipment performance and reliability.

The role requires travelling extensively, strong technical and communication skills, and the ability to work independently while delivering excellent customer service and training.

Qualifications

• Engineering degree in Electrical, Electronic, Mechanical or Mechatronic Engineering.
• Experience in installation, commissioning, maintenance or field service engineering.
• Strong fault-finding and diagnostic skills.
• Excellent communication and customer relationship skills.

Responsibilities

• Install, commission and validate Ishida equipment at customer sites.
• Provide on-site technical support, preventive maintenance and fault diagnosis.
• Troubleshoot and repair equipment to minimise downtime and maximise customer satisfaction.
• Deliver customer training on equipment operation and best practices.
• Promote service contracts across the installed base.
• Collaborate with Engineering, Sales and Technical teams to resolve issues.
• Manage customer relationships and report progress and outcomes.

Skills

Electrical engineering

Mechatronics

Field service experience

Fault diagnosis

Customer service

English proficiency

Driving licence

Education

Engineering degree in Electrical/Electronic/Mechanical/Mechatronic

Job description

Job no: 495227
Work type: Full time
Location: Poland
Categories: Engineering, Service, Aftersales

As part of our highly respected engineering team, you'll play a key role in installing, commissioning, servicing and supporting industry-leading equipment for some of the world's most recognisable food manufacturers.

If you're passionate about technology, thrive in a customer-facing environment, and enjoy seeing projects through from installation to successful operation, we'd love to hear from you.

What You'll Be Doing

As a Field Service Engineer, you will be responsible for delivering exceptional technical support and service across the CEE region, ensuring our customers maximise the performance and reliability of their Ishida equipment.

Key responsibilities include:

• Installing, commissioning and validating new Ishida equipment at customer sites.
• Providing on-site technical support, preventative maintenance and fault diagnosis.
• Troubleshooting and repairing equipment to minimise downtime and maximise customer satisfaction.
• Delivering customer training on equipment operation and best practices.
• Promoting and supporting service contract opportunities across the installed customer base.
• Collaborating with Engineering, Sales and Technical teams to resolve customer issues and drive continuous improvement.
• Managing customer relationships professionally, ensuring customers are regularly informed of progress and outcomes.
• Completing service reports and documentation accurately and on time.
• Supporting equipment testing, maintenance and pre-delivery inspections at Ishida facilities.
• Participating in customer demonstrations and industry exhibitions across the region.
• Providing occasional support to customers and colleagues in other EMEA regions when required.

What We're Looking For

We're seeking an engineer who combines strong technical expertise with excellent customer service skills.

You will ideally have:

• Engineering qualifications in Electrical, Electronic, Mechanical or Mechatronic Engineering.
• Experience in installation, commissioning, maintenance or field service engineering.
• Strong fault-finding and diagnostic skills.
• The ability to work independently and manage multiple priorities.
• Excellent communication and customer relationship skills.
• A proactive, solution-focused approach to problem-solving.
• The flexibility to travel extensively throughout the CEE region.
• Good written and verbal English skills; additional European languages would be advantageous.
• A full driving licence.

Why Join Ishida?

At Ishida, you'll become part of a globally recognised organisation known for innovation, quality and customer excellence.

We offer:

• Competitive salary and benefits package.
• Extensive technical training and development opportunities.
• Exposure to cutting-edge automation and inspection technologies.
• International travel and the opportunity to work with customers across Europe.
• A supportive and collaborative culture where your expertise is valued.
• Opportunities for career progression within a global business.

Advertised: 05 Oct 2026 Romance Daylight Time
Applications close: 31 Oct 2026 Romance Standard Time