Service Digitalization Specialist

BYD EUROPE; Warszawa; On-site; PLN 181,000 - 280,000; Full time

Benefits offered by this job

Competitive remuneration

Team building events

Decarbonization impact

Job summary

BYD EUROPE is seeking a Service Digitalization Specialist to lead the digital transition in the NEV aftersales sector. You will implement and integrate DMS, SAP, WMS, and OMS while collaborating with frontline teams and dealers to improve service efficiency and customer satisfaction.

This role requires strong technical skills in system integration, data analysis, and programming, plus effective cross-functional communication to drive project progress and adoption across the organization.

Qualifications

• Bachelor’s degree or higher in Computer Science or related field.
• 3+ years in system support, software development, or digital transformation projects.
• Proficiency in at least one programming language (e.g., Java, Python, C#).
• Experience with system integration and SQL databases.
• Familiarity with REST API, SOAP, and interface development technologies.
• Strong project management with cross-functional collaboration.
• Excellent communication with business and technical teams.

Responsibilities

• Requirement Analysis and Solution Design for after-sales processes.
• Implement and integrate DMS, SAP, WMS, OMS, and related systems.
• Develop reports and analytics to support decision-making.
• Provide training and create user manuals for staff and dealers.
• Identify opportunities for continuous improvement and innovation.

Skills

Programming languages

REST & SOAP

Data analysis

Project management

Communication

Education

Bachelor’s degree in CS/IT

Tools

SQL

REST API

SOAP

System Integration

Job description

About the Job

As a Service Digitalization Specialist, you will focus on the new energy vehicle (NEV) aftersales sector, providing system solutions and support to front-line teams and dealers. You will be responsible for the implementation, optimization, and integration of key systems such as DMS (Dealer Management System), SAP, WMS (Warehouse Management System), and OMS (Order Management System), ensuring a smooth digital transformation of after-sales services. Your work will improve customer satisfaction and operational efficiency, supporting BYD and its Dealers in advancing their after-sales digitalization processes.

Main responsibilities

• Requirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.
• System Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.
• Data Analysis and Reporting: Data within the system to provide decision-making support for front-line teams and management. Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations.
• Training and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.
• Continuous Improvement and Innovation: Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.

Qualification and requirements

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.
• Working language is Polish and English, Fluent Mandarin speaking is a plus.
• 3+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.
• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis.
• Familiarity with REST API, SOAP, and other interface development and system integration technologies.
• Strong project management skills with the ability to ensure timely delivery of cross-departmental projects.
• Excellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress.

We offer

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 600,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.