PL - DENZA Aftersales - Mobile Service Engineer
BYD EUROPE
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Job summary
Qualifications
- 3-5 years of technical experience in automotive service, preferably with premium or electric vehicle brands.
- Previous experience as a Mobile Service Technician or Diagnostic Technician is a strong advantage.
- Fluent in English and the local market language.
Responsibilities
- Provide professional on-site vehicle repair and technical interventions.
- Coordinate with Quality and R&D for prompt solutions.
- Collect and analyze quality issues from multiple channels.
Skills
Job description
Join to apply for the PL - DENZA Aftersales - Mobile Service Engineer role at BYD EUROPE
Our Purpose is to build a zero‑emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team. BYD is a leading, high‑tech multinational, based in Shenzhen, China, operating in IT, automotive, new energy and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions, BYD is dedicated to building a zero‑emission ecosystem. BYD Europe BV is located in Hoofddorp, Netherlands and offers a full line of BYD electric vehicles, including all‑electric cars, all‑electric buses and all‑electric forklift trucks.
- Provide professional on‑site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium‑quality service.
- Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
- Coordinate with Quality, R&D, and Technical teams at headquarters to escape issues and secure prompt, accurate solutions.
- Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.
- Collect and analyse quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.
- Represent DENZA as a technical expert, ensuring every customer interaction reflects professionalism, confidence and premium service standards.
- Closely collaborate with Area Service Managers, AS Field Engineers and the entire technical and warranty team.
- Perform on‑site technical support during product launches and other events where Denza products are displayed.
- Ensure, together with the Field Engineers, that any software or quality update is tested and verified prior to release.
- 3–5 years of technical experience in automotive service, preferably with premium or electric vehicle brands (Mercedes‑Benz, BMW, Audi, Tesla, Volvo, etc.).
- Strong hands‑on experience in mechanical, electrical and high‑voltage EV systems.
- Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.
- Solid diagnostic and troubleshooting capabilities.
- Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.
- Knowledge of high‑voltage safety procedures and EV architecture.
- Ability to interpret technical data, failure patterns and quality reports.
- Customer‑focused mindset with strong communication skills according to Premium/Luxury standards.
- Ability to operate independently in the field with discipline and reliability.
- Strong problem‑solving approach and sense of ownership.
- Calm, professional and confident when dealing with customers onsite.
- Valid driver’s license.
- Ability to travel within the region for on‑site interventions.
- Fluent in English and the local market language.
Mid‑Senior level
Full‑time
Engineering and Information Technology | Motor Vehicle Manufacturing
Warsaw, Mazowieckie, Poland | PLN 7,000.00 – PLN 8,500.00
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