Aftersales Project Manager

BYD EUROPE; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration based on performance

Opportunities for team building events

Chance to contribute to zero-emission transportation

Job summary

A multinational energy solutions company is seeking a Project Manager in Warsaw, Poland. The role focuses on managing after-sales service operations and enhancing customer satisfaction through effective communication and operational efficiency. Candidates must have a Bachelor's degree and at least 3 years of experience in project management within the energy sector. This full-time position offers competitive remuneration and opportunities to contribute to a zero-emission future.

Qualifications

• Minimum 3 years of experience in project management or after-sales service management.
• Fluent in English; additional languages like German, Spanish, or French are a plus.
• Strong skills in handling multiple projects simultaneously.

Responsibilities

• Maintain effective communication with customers regarding products and services.
• Manage after-sales operations of energy storage sites.
• Identify and assess issues at project sites and coordinate resolutions.
• Ensure compliance with after-sales contract terms and maintain high service standards.
• Assist in evaluating after-sales terms for new projects and support handover to after-sales.

Skills

Project management

Customer communication

Problem-solving

Conflict management

Operational management

Education

Bachelor’s degree in Project Management, Electrical Engineering, Automation, or related fields

Tools

PMP certification

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities

• Maintain effective communication with customers, promptly responding to inquiries regarding products and after-sales services to ensure high customer satisfaction.
• Manage the after-sales operations of energy storage sites, monitor on-site performance, and continuously optimize operational efficiency.
• Identify and assess issues occurring at project sites and coordinate internal and external resources to resolve problems in a timely and efficient manner.
• Ensure compliance with after-sales contract terms agreed between the company and customers, maintaining high service standards.
• Assist in evaluating after-sales service terms for new projects, support project delivery and implementation, and ensure a smooth handover to the after-sales phase.
• Enhance overall customer satisfaction through regular follow-ups, proactive communication, and continuous service improvement.

Skills, Qualifications, and Experience Required

1.Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.

• Minimum 3 years of experience in project management or after-sales service management; experience in the energy storage, renewable energy, or power industry is preferred.
• Experience working in international or cross-cultural environments is preferred.
• Fluent English is required as the working language; additional European languages such as German, Spanish, French, or Italian are considered a plus.
• Strong project management skills, familiar with after-sales service processes and operational management, and capable of handling multiple projects simultaneously.
• Excellent communication and coordination skills, able to effectively work with customers and internal teams.
• Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
• PMP or other project management certifications are preferred.
• Willingness to travel frequently and the ability to adapt to different working environments and multicultural teams.

We Offer

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: Poland

Type of Employment: Full-time