Service Desk Specialist (German - Speaking)

Outokumpu; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private life insurance

Medical care

Pension scheme

Multisport card

Annual STI bonus

Accident-free bonus

Job summary

Outokumpu in Katowice is seeking a Service Desk/IT support specialist to provide 1st level support in German and English via phone, chat, email, and the support portal. You will troubleshoot using the knowledgebase and log actions in ITMS.

Required are 1 year of IT support experience, proficiency with Active Directory, O365 and Windows, and familiarity with ServiceNow or similar ITSM tools. The role offers an international, collaborative environment and hybrid work two days per week.

Qualifications

• Fluent in German and English (written & spoken).
• Minimum 1 year of experience in Service Desk or IT support.
• Experience with Active Directory, Office 365 and Windows environments.
• Experience with ServiceNow or a similar ITSM tool is preferred.

Responsibilities

• Provide 1st level IT support to end users in German and English via phone, chat, email, and support portal.
• Troubleshoot and resolve issues using the knowledgebase; document actions in ITMS.
• Escalate unresolved tickets to 2nd level support and third-party vendors.
• Assist users with IT service requests and perform user administration tasks.

Skills

German & English

Communication

Problem solving

Customer focus

Education

IT degree or equivalent

Tools

ServiceNow

Active Directory

O365

Windows

Job description

Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel. Our business is based on the circular economy: our products are made from 95% recycled materials, which we then turn into fully recyclable stainless steel. This steel is utilized in various applications across society, including infrastructure, mobility, and household appliances. We are committed to 1.5°C target to mitigate climate change, and with up to 75% lower carbon footprint than the industry average, we support our customers to reduce their emissions. Together, we are working towards a world that lasts forever. Outokumpu Corporation employs approximately 8,500 professionals in close to 30 countries, with headquarters in Helsinki, Finland and shares listed in Nasdaq Helsinki. Read more: www.outokumpu.com

Key Responsibilities

• Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal.
• Troubleshoot and resolve technical issues using solutions from our knowledgebase.
• Escalate unresolved tickets to 2nd level support teams and third-party suppliers.
• Assist users with IT service requests.
• Ensure all actions are accurately recorded in our ITMS tool.
• Perform user administration tasks across various IT systems.
• Utilize and contribute to the development of our existing knowledgebase.

Qualifications

• IT degree or equivalent qualifications.
• Minimum of 1 years of experience in Service Desk or IT support.
• Fluent in German and English both spoken and written
• Excellent analytical and problem-solving skills.
• Strong communication and customer service skills.
• Experience with standard IT management tools such as Active Directory, O365, and Windows.
• A mindset geared towards learning and skill development.
• Experience with ServiceNow or a similar ITSM tool is preferred.

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid work model (not less than 2 times per week)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site