Service Desk Agent with English and Italian

Fujitsu; Katowice; Hybrid; PLN 40,000 - 65,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

24/7 Employee Support Program

Work from home

Sport cards

MyBenefit cafeteria

Free e-learning platforms

Shared costs for professional training

Job summary

Fujitsu Poland is seeking a 1st Line Telephone Customer Service professional for the Lodz and Katowice area with flexibility for multiple locations across the country. You will address technical reports, escalate where needed, and maintain high-quality communication with clients.

Ideal candidates speak Italian and English (B2+), understand hardware, and are comfortable with Windows and MS Office. The role values teamwork, proactive problem solving, and offers health benefits and flexible work

Qualifications

• Fluency in Italian and English (min B2).
• Familiarity with computer hardware construction.
• Knowledge of Windows 8/8.1/10/11 and MS Office 2013/2016/2019.
• Team-oriented attitude and strong communication skills.

Responsibilities

• Handle 1st Line Telephone Customer Service reports.
• Forward requests to other departments when needed.
• Ensure the quality of communication.
• Register and analyze reports; suggest improvements and optimizations.
• Diagnose problems and attempt solutions.

Skills

Italian language fluency

English language (B2+)

Team-oriented

High-level communication skills

Hardware basics

Tools

Windows OS knowledge

MS Office 2013-2019

Job description

Job Location: Lodz, Katowice
Location Flexibility: Multiple Locations in Country
Req Id: 10740
Posting Start Date: 7/31/26

Looking for new challenges?

At Fujitsu, we believe work should empower you – not just professionally, but personally. Whether you're solving global challenges or improving your community, you’ll have the tools, support, and freedom to make a real impact. We are Fujitsu – a global leader in Japanese information and communication technology (ICT). We deliver innovative solutions, advanced technology products, and services that empower businesses to thrive and create a sustainable future. With a focus on collaboration and trust, we work hand-in-hand with our customers to transform industries, communities, and the world.

What You Will Be Responsible For

• processing reports of technical problems as 1st Line Telephone Customer Service,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations,
• diagnosing the problems and trying to solve them.

Our Requirements

• fluency in Italian, English (at least B2),
• familiarity with computer hardware construction,
• knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
• team-oriented attitude.
• high-level communication skills.

What can you expect from us?

At Fujitsu, We’re Committed To Supporting Our Employees In Every Aspect Of Their Professional And Personal Lives. Here’s What We Offer

Health and well-being

• Private medical care.
• Group life insurance.
• 24/7 Employee Support Program.

Flexibility at work

• Work from modern offices with parking or from home.
• Workation.

Time to recharge

• 2 paid “happy hours” per month, adding up to 3 extra days off annually.
• An additional day off after using your holiday entitlement.
• Holiday allowance.

Perks And Benefits

• MyBenefit cafeteria.
• Sport cards.

Growth opportunities

• Free e-learning platforms.
• Shared costs for professional training and certifications.

Making an impact

• Responsible business initiatives.
• Employee referral program.

Why Fujitsu?

We combine innovation with purpose, empowering you to bring your whole self to work. Join us and help shape a future where technology improves lives.

Based on Article 24(6) of the Act of 14 June 2024 on the Protection of Whistleblowers (Journal of Laws of 2024, item 928), the employer provides information on the internal reporting procedure in force at Fujitsu Technology Solutions Sp. z o.o. The procedure is available at the following link: Internal-reporting-procedure.pdf Procedura-zgłoszeń-wewnętrznych.pdf

Relocation Supported: No

Visa Sponsorship Approved: No