Service Desk Agent with English and Italian

Fujitsu Limited; Katowice; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

24/7 Employee Support Program

Work from home

Office parking

MyBenefit cafeteria

Sport cards

Free e-learning platforms

Shared costs for professional training

Employee referral program

Job summary

Fujitsu Limited is seeking a Service Desk Agent in Poland with fluency in Italian and English to provide 1st line technical support from our Lodz/Katowice locations, with options for hybrid work flexibility across the country.

You will diagnose issues, log reports, and escalate when needed while maintaining high-quality communications and customer satisfaction. The role emphasizes collaboration and continuous improvement within a global ICT environment.

Qualifications

• Fluency in Italian and English (minimum B2) required.
• Familiarity with computer hardware construction.
• Knowledge of Windows OS versions and MS Office suite.
• Team-oriented attitude and high-level communication skills.

Responsibilities

• Handle 1st line telephone customer service for technical issues.
• Forward requests to other departments when needed.
• Ensure clear, professional communication with customers.
• Register and analyze reports to track issues.
• Suggest improvements and optimizations based on feedback.
• Diagnose problems and contribute to their resolution.

Skills

Italian language

English language (B2+)

Hardware knowledge

Windows & Office familiarity

Team-oriented

strong communication

Tools

Windows 8/8.1/10/11

MS Office 2013/2016/2019

Job description

Service Desk Agent with English and Italian Language

Job Location: Lodz, Katowice Location Flexibility: Multiple Locations in Country Req Id: 10740 Posting Start Date: 7/31/26

Looking for new challenges?

At Fujitsu, we believe work should empower you – not just professionally, but personally. Whether you're solving global challenges or improving your community, you’ll have the tools, support, and freedom to make a real impact. We are Fujitsu – a global leader in Japanese information and communication technology (ICT). We deliver innovative solutions, advanced technology products, and services that empower businesses to thrive and create a sustainable future. With a focus on collaboration and trust, we work hand-in-hand with our customers to transform industries, communities, and the world.

Join us and take your career to the next level as Service Desk Agent. Explore the details, submit your CV, and start shaping your future with Fujitsu!

What You will be responsible for:

• processing reports of technical problems as 1st Line Telephone Customer Service,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations,
• diagnosing the problems and trying to solve them.

Our Requirements:

• fluency in Italian, English (at least B2),
• familiarity with computer hardware construction,
• knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
• team-oriented attitude.
• high-level communication skills.

What can you expect from us?

At Fujitsu, we’re committed to supporting our employees in every aspect of their professional and personal lives. Here’s what we offer:

Health and well-being

• Private medical care.
• Group life insurance.
• 24/7 Employee Support Program.

Flexibility at work

• Work from modern offices with parking or from home.
• Workation.

Time to recharge

• 2 paid “happy hours” per month, adding up to 3 extra days off annually.
• An additional day off after using your holiday entitlement.
• Holiday allowance.

Perks and benefits

• MyBenefit cafeteria.
• Sport cards.

Growth opportunities

• Free e-learning platforms.
• Shared costs for professional training and certifications.

Making an impact

• Responsible business initiatives.
• Employee referral program.

Why Fujitsu?

We combine innovation with purpose, empowering you to bring your whole self to work. Join us and help shape a future where technology improves lives.

Ready to start your journey?

Based on Article 24(6) of the Act of 14 June 2024 on the Protection of Whistleblowers (Journal of Laws of 2024, item 928), the employer provides information on the internal reporting procedure in force at Fujitsu Technology Solutions Sp. z o.o. The procedure is available at the following link: Internal-reporting-procedure.pdf Procedura-zgłoszeń-wewnętrznych.pdf

Relocation Supported: No Visa Sponsorship Approved: No

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