Bilingual Service Desk Agent (Italian/English) — Remote

Fujitsu Limited; Katowice; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

24/7 Employee Support Program

Work from home

Office parking

MyBenefit cafeteria

Sport cards

Free e-learning platforms

Shared costs for professional training

Employee referral program

Job summary

Fujitsu Limited is seeking a Service Desk Agent in Poland with fluency in Italian and English to provide 1st line technical support from our Lodz/Katowice locations, with options for hybrid work flexibility across the country.

You will diagnose issues, log reports, and escalate when needed while maintaining high-quality communications and customer satisfaction. The role emphasizes collaboration and continuous improvement within a global ICT environment.

Qualifications

• Fluency in Italian and English (minimum B2) required.
• Familiarity with computer hardware construction.
• Knowledge of Windows OS versions and MS Office suite.
• Team-oriented attitude and high-level communication skills.

Responsibilities

• Handle 1st line telephone customer service for technical issues.
• Forward requests to other departments when needed.
• Ensure clear, professional communication with customers.
• Register and analyze reports to track issues.
• Suggest improvements and optimizations based on feedback.
• Diagnose problems and contribute to their resolution.

Skills

Italian language

English language (B2+)

Hardware knowledge

Windows & Office familiarity

Team-oriented

strong communication

Tools

Windows 8/8.1/10/11

MS Office 2013/2016/2019

Job description

Fujitsu Limited is seeking a Service Desk Agent in Poland with fluency in Italian and English to provide 1st line technical support from our Lodz/Katowice locations, with options for hybrid work flexibility across the country.

You will diagnose issues, log reports, and escalate when needed while maintaining high-quality communications and customer satisfaction. The role emphasizes collaboration and continuous improvement within a global ICT environment.