Service Designer: Research & Mapping Strategy

Ascendion

Poland

On-site

PLN 120,000 - 180,000

Full time

3 days ago

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Job summary

Ascendion is seeking a Senior Service Designer to lead qualitative research and service design efforts across complex enterprise projects in Poland. You will map workflows, synthesize insights, and translate findings into concrete opportunities for business impact.

Collaborate with CX, UX, and business teams to create service blueprints, journey maps, and visual documentation that communicates clear paths to value while navigating ambiguity within a guided scope.

Qualifications

5–8 years in Service Design, CX Strategy, UX Research, or Business Consulting.
Strong skills in qualitative research, synthesis, and systems mapping.
Proven ability to document complex workflows and create service blueprints.
Proficiency in visual communication and structured documentation.
Comfortable navigating ambiguity and working independently within a guided scope.
Strong collaboration across design, business, and technology teams.
Portfolio or case studies showing strategic thinking delivering business value.

Responsibilities

Conduct stakeholder interviews, contextual inquiries, and observational research to uncover how work gets done.
Document workflows, user interactions, and system dependencies in detail.
Identify scenarios with inefficiencies; capture explicit processes and informal workarounds.
Create service blueprints, journey maps, and process models to visualize current experience.