Senior Service Designer

Ascendion; Poland; On-site; PLN 140,000 - 210,000; Full time

Job summary

Ascendion in Poland is seeking a Senior Service Designer to uncover complex workflows and design seamless, efficient service experiences. You will partner with business units to conduct in-depth research, document workflows and systems, generate insights, and visualize opportunities that drive measurable improvements in operational efficiency and customer experience.

You will create service blueprints and journey maps, translate insights into opportunity themes, and collaborate with UX Designers

Qualifications

• 5+ years of experience in Service Design, CX Strategy, UX Research, or Business Consulting.
• Strong qualitative research skills, synthesis, and systems mapping expertise.
• Proven ability to document complex workflows and create service blueprints, journey maps, and process models.
• Excellent visual communication and structured documentation capabilities.
• Comfortable working independently in ambiguous environments with cross-functional teams.
• Experience in enterprise discovery, business process analysis, or operational consulting is desirable.

Responsibilities

• Conduct stakeholder interviews, contextual inquiries, and observational research to understand business processes and how work gets done.
• Document existing workflows, user interactions, and system dependencies in detail, capturing formal processes and informal workarounds.
• Analyze qualitative data and workflows to identify patterns, pain points, and efficiency barriers.
• Create service blueprints, journey maps, and process models for clear visualization of the current experience.
• Translate insights into opportunity themes and How might we statements; prioritize with leadership.
• Partner with UX Designers to illustrate and communicate opportunities through visual concepts.
• Develop clear documentation, insight summaries, and workshop materials for stakeholder engagement.
• Collaborate with Business Analysts, UX Designers, and cross-functional teams to translate findings into actionable improvements.

Skills

Service Design

CX Strategy

UX Research

Business Consulting

Job description

We are seeking a Senior Service Designer with extensive experience in uncovering complex workflows and designing seamless, efficient service experiences. This role involves partnering with business units to conduct in-depth research, document workflows and systems, generate insights, and visualize opportunities that drive measurable improvements in operational efficiency and customer experience.

Key Responsibilities:

• Conduct stakeholder interviews, contextual inquiries, and observational research to understand business processes and how work gets done
• Document existing workflows, user interactions, and system dependencies in detail, capturing both formal processes and informal workarounds
• Analyze qualitative data, operational metrics, and workflow documentation to identify patterns, pain points, and efficiency barriers
• Create service blueprints, journey maps, and process models that provide clear visualizations of the as-is experience
• Translate insights into opportunity themes and “How might we…” statements, collaborating with leadership to prioritize and develop opportunity frameworks
• Partner with UX Designers to illustrate and communicate opportunities through compelling visual concepts
• Develop clear, structured documentation, insight summaries, and workshop materials to support stakeholder engagement and decision-making
• Collaborate closely with Business Analysts, UX Designers, and cross-functional teams to validate findings and translate insights into actionable experience improvements

Qualifications:

• 5+ years of experience in Service Design, Customer Experience (CX) Strategy, UX Research, or Business Consulting
• Strong qualitative research skills, experience with synthesis, and systems mapping expertise
• Proven ability to document complex workflows and create detailed service blueprints, journey maps, and process models
• Excellent visual communication and structured documentation capabilities
• Comfortable working independently in ambiguous environments with strong collaboration across design, business, and technology teams
• Experience in enterprise discovery, business process analysis, or operational consulting is highly desirable

Why Join:

• Contribute to transformative projects that impact service experiences at scale
• Collaborate with dynamic, cross-functional teams in a fast-paced environment
• Opportunity to influence and drive meaningful business value through strategic service design