Service Delivery Leader - F&A - AP 4D

Genpact; Kraków; Remote; PLN 187,000 - 224,000; Full time

Job summary

Genpact in Kraków, Poland, seeks a Service Delivery Leader for AP to oversee daily operations, drive process improvements, and develop a high-performing team. You will partner with finance, procurement, and operations to ensure accurate invoicing, timely payments, and SLA adherence.

The role emphasizes automation (OCR/RPA), SAP/Oracle/Coupa/Ariba familiarity, and SOX/compliance governance, with a focus on improving cash flow and vendor relations while mentoring AP professionals.

Qualifications

• Bachelor-level or higher in accounting, commerce, economics or finance.
• Multiple AP certifications are considered a plus.
• Experience with end-to-end AP processes and SOX/compliance expected.

Responsibilities

• Oversee day-to-day AP operations including invoices, approvals, payments, and issue resolution.
• Lead and develop AP team; set KPIs and drive continuous improvement.
• Manage stakeholder and vendor relationships; resolve escalations.
• Drive process excellence and automation using OCR, RPA; support SAP/Oracle/Coupa/Ariba implementations.
• Ensure governance, controls and SOX compliance; support audits.
• Provide regular AP metrics reporting and insights to optimize working capital.
• Define and monitor SLAs and KPIs; conduct governance reviews.

Skills

Accounts Payable

Data literacy

RPA

Generative AI

Monthly Close Process

Program Management

Stakeholder Management

People Leadership

Project Portfolio Management

Invoice Payments

Education

Bachelor's in Accounting

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Master's in Finance

Accounts Payable Certification - F-TecF-Tec

CMA - The Institute of Cost Accountants of India

CPA - Perfekt Szolnok

Tools

SAP

Oracle

Coupa

Ariba

OCR

Job description

Service Delivery Leader - F&A - APReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionOperational Oversight Manage day-to-day accounts payable operations, including invoice processing, approvals, payments, and issue resolution. Ensure timely and accurate processing of vendor invoices in accordance with company policies and payment terms. Monitor end-to-end AP workflows (PO and Non-PO based) and ensure SLAs are met. 2. Team Leadership Lead, mentor, and develop a team of AP specialists, team leads, or associates. Conduct performance reviews, set KPIs, and ensure a culture of accountability and continuous improvement. Manage team capacity, training needs, and ensure high employee engagement. 3. Stakeholder & Vendor Management Serve as the primary point of contact for internal stakeholders (finance, procurement, operations) and external vendors. Resolve escalations related to invoice discrepancies, late payments, and vendor queries. Maintain strong relationships with key vendors to ensure smooth payment operations. 4. Process Excellence & Automation Identify opportunities to streamline and automate AP processes using digital tools (e.g., OCR, RPA). Drive standardization and best practices across AP operations. Support implementation and maintenance of AP-related systems (e.g., SAP, Oracle, Coupa, Ariba). 5. Governance, Risk & Compliance Ensure all AP processes adhere to internal controls, SOX compliance, and audit requirements. Oversee documentation of policies, procedures, and compliance checkpoints. Facilitate internal and external audits related to payables. 6. Reporting & Analysis Provide regular reporting on AP metrics such as invoice processing time, aged payables, DPO (Days Payable Outstanding), and exception rates. Analyze trends and provide insights to improve working capital and payment efficiency. Track cost savings or value delivered through process improvements or vendor negotiations. 7. Service Delivery Management Define and monitor service-level agreements (SLAs) and key performance indicators (KPIs). Drive operational reviews with stakeholders and ensure corrective actions for gaps. Manage governance dashboards, operational excellence reviews, and scorecards.QualificationsBachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - FinanceCertificationsAccounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt SzolnokRequired SkillsAccounting, Accounting, Accounts Payable Process, Banking Capital Markets, Business Development, Change Management, Client Relations, Contract Agreements, Data Literacy, Data Visualization, Enabling Transformation Alignment (ETA), Enterprise Performance Management (EPM), Executive Presence, Generative AI, Invoice Payments, Lean Management, Lean Six Sigma (LSS), Management Reporting, Monthly Close Process, People Leadership, Program Management, Project Portfolio Management (PPM), RPA Commercials and AOI, Solutions Design, Stakeholder Management {+ 1 more}LanguageEnglish (Required)Language Proficiency -Upper Intermediate - B2Additional Job Location -Job TypeRegularMaster Skill List -F&A - APRemote Type -RemoteWork Shift -Standard (Poland)Compensation Range-Initial Pay Starting From 18400 PLNWhy join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates