SeniorEngineer - Access/Rights Management Tool, Microsoft Windows

HCL Technologies Limited; Wrocław; On-site; PLN 180,000 - 240,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Engineer to support and enhance global account management using Windows PC expertise and strong client service skills. You will collaborate with cross-functional teams to resolve issues and deliver high-quality solutions in a dynamic environment.

The role involves guiding junior developers, documenting Cmmi processes, and upholding client expectations across projects in Poland and beyond. Strong communication and process discipline are essential.

Qualifications

• Proficient in global account management processes and Windows PC support.
• Strong understanding of client support methodologies and ticket resolution.
• Familiarity with Cmmi documentation requirements.
• Excellent communication and interpersonal skills.
• ItIL Foundation Certification (optional)

Responsibilities

• Maintain and enhance global account management features by troubleshooting bugs and resolving ad-hoc requests.
• Provide comprehensive client support by monitoring requirements, presenting data, and resolving tickets, while ensuring schedules and quality standards.
• Create and enhance Cmmi documentation and client specifications, ensuring compliance with organizational standards.
• Offer technical guidance and mentorship to junior developers to grow skills and productivity.

Skills

Windows PC support

Global account management

Client support

Documentation standards

Communication

Tools

Cmmi

Job description

SeniorEngineer - Access/Rights Management Tool, Microsoft Windows SeniorEngineer - Access/Rights Management Tool, Microsoft Windows Poland Job Description SeniorEngineer - Access/Rights Management Tool, Microsoft Windows Wroclaw, Dolnoslaskie

Job Summary

As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing our global account management systems. Your expertise in Windows PC management and client support will ensure high-quality service delivery while optimizing operational efficiency. You will collaborate with cross-functional teams to address client needs, troubleshoot issues, and guide junior developers, ultimately contributing to the organization's success.

Key Responsibilities

• Maintain And Enhance Global Account Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Timely Delivery Of High-Quality Solutions That Meet Client Requirements.
• Provide Comprehensive Client Support By Monitoring Requirements, Presenting Data, And Resolving Tickets, While Ensuring Adherence To Defined Schedules And Quality Standards For All Support Activities.
• Create And Enhance Documentation For Capability Maturity Model Integration (Cmmi) Processes And Client Specifications, Ensuring Compliance With Organizational Standards And Client Expectations.
• Offer Technical Guidance And Mentorship To Junior Developers, Fostering Their Growth And Enhancing Team Productivity Through Knowledge Sharing And Best Practices.

Skill Requirements

• Proficient In Global Account Management Processes And Windows Pc Support.
• Strong Understanding Of Client Support Methodologies And Ticket Resolution Processes.
• Familiarity With Documentation Standards, Particularly Cmmi Requirements.
• Excellent Communication And Interpersonal Skills For Effective Collaboration.

Other Requirements

• Optional But Valuable: Itil Foundation Certification Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and public services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

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