Senior Workplace Experience Specialist (Part-Time, B2B Contract)

ssreferrals; Polska; Hybrid; PLN 55,000 - 83,000; Part time

Job summary

Sprout Social is seeking a Part-Time Senior Workplace Experience Specialist to join our Krakow Workplace Experience team. You will help manage the daily needs of the Krakow office, liaise with vendors, and ensure a welcoming, efficient workspace for a hybrid work model.

You will collaborate with facilities, IT, and vendor partners to maintain safety standards, plan internal events, and support onboarding/offboarding with exceptional customer service.

Qualifications

• Experience in workplace coordination or office/facilities management.
• Proactive, can-do attitude with strong communication skills.
• Onsite in Krakow 3 days/week (Tue, Wed, Thu).
• Ability to work independently with minimal supervision.

Responsibilities

• Manage day-to-day needs of the Krakow office, including supplies and maintenance.
• Bring expertise and ideas to elevate the Krakow office experience.
• Liaise with vendors, cleaners, and building management for smooth operations.
• Coordinate with IT/Facilities to meet safety and security standards.
• Review and evaluate vendors to ensure global quality standards.

Skills

Workplace coordination

Office management

Facilities support

Administrative support

Organisational skills

Communication

Time management

Independent work

Tools

Google Workspace

Slack

Spreadsheets (basic)

Job description

Sprout Social is looking to hire a Part-Time Senior Workplace Experience Specialist to join the Workplace Experience team.

Why join Sprout's Workplace Experience team?

The Workplace Experience team is at the center of driving Sprout's culture, creating collaborative workspaces, leading in-person and virtual events and partnering with our Distributed and Employee Experience teams to ensure our employees are set up for success. Our team tackles more than facilities. We care about the entire person-not just the space they work in. Joining the Workplace Experience team means you'll get to frequently collaborate and perfect your craft, including customer service, events, facilities and forging the path for hybrid work at Sprout. You'll be at the epicenter of what makes Sprout, Sprout.

What you'll do

• Manage the day-to-day needs of our Krakow office - from supplies and snacks to maintenance.
• Bringing your own expertise and new ideas to the table to elevate the Krakow office experience.
• Liaise with vendors, cleaners, and building management to ensure everything runs smoothly.
• Work with property management to IT to ensure proper safety and security standards are met
• Review and evaluate new and existing vendor partners on an ongoing basis, and partner across WE offices to ensure consistent quality standards are upheld globally.
• Plan, communicate, and execute a variety of internal events, including team meetups, Happy Hours and internal and external meetings.
• Support the onboarding and offboarding of employees, and create a welcoming experience for all visitors.
• Manage and resolve all incoming workplace support tickets and staff feedback with a strong focus on exceptional customer service and timely solutions.
• Additional tasks as needed related to office support, in-person events and other facility tasks.
• Travel periodically to provide assistance at our other office locations as required.

What you'll bring

A successful candidate will bring previous experience in workplace coordination, office management, facilities, or administrative support. You have a friendly, approachable manner and excellent communication skills, paired with strong organisational abilities and a sharp eye for detail. You're confident using tools like Google Workspace, Slack, and basic spreadsheets, and you're comfortable managing your own time and working independently. Most importantly, you have a proactive, can-do attitude - you anticipate problems before they arise and take real pride in creating a smooth, welcoming workplace experience.

The minimum qualifications for this role include:

• Ability to be onsite in our Krakow office 3 days per week 9am - 5pm, Tuesday, Wednesday and Thursday.
• 2+ years experience in a similar role (e.g. workplace coordination, office/facilities management, administrative or operations support)
• Proficiency with basic digital tools - such as Google Workspace (Docs, Sheets, Calendar), Slack, and email platforms
• Ability to work independently and take ownership of tasks with minimal supervision
• Experience producing in-office and offsite events.
• Ability to lift and carry up to 15 kg as needed.
• Proficient in both English and Polish, written and spoken.

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Experience working in a globally distributed organisation
• Familiarity with internal communications

How you'll grow

Within 1 month, you'll plant your roots, including:

• Complete Sprout Social's new hire training & onboarding program alongside other new Sprout team members. You'll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout's approach to Workplace Experience, Distributed Work and the overall Employee Experience.
• Take ownership of the day-to-day operations of our Krakow office - from supplies and snacks to maintenance
• Meet and begin to build relationships with our office vendors.
• Support the team by resolving office support tickets, setting up new starters & troubleshooting any issues.
• Run in office events including Happy Hours & Breakfast Bars.

Within 3 months, you'll start hitting your stride by:

• Beginning to bring your own spin and ideas to the office - including proposing event ideas to your manager.
• Building relationships with our office regulars and leadership in Krakow to best support the office's needs.
• Building strong relationships with our vendors and ensuring they are delivering on our office needs.

Within 6 months, you'll be making a clear impact through:

• Have your first performance conversation with your manager, where you'll discuss your accomplishments in your role and work together to build goals for your professional growth.
• Be the go to person for all Krakow workplace needs.
• Proactively lead projects to continu