Senior Warehouse Operations & Incident Response Specialist

Shein Group; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Corporate Discounts: 30% off @ SHEIN官方

Employee referral program

Daily lunch for 1 PLN

Job summary

SHEIN is seeking a Senior Warehouse Operations Specialist I in Poland to monitor risks, coordinate escalations across warehouses and related teams, and maintain incident records. The role emphasizes data-driven decisions, reporting accuracy, and strong communication under pressure.

The candidate will support incident management, testing window planning, and process improvements to enhance service and efficiency within the EMEA logistics network. Fluency in English is required.

Qualifications

• Strong written and verbal communication skills.
• Professional English proficiency.
• Ability to work calmly under pressure and manage several priorities at the same time.

Responsibilities

• Monitor warehouse and network-level risks related to backlog, capacity, staffing, replenishment, systems, transport, and service performance.
• Coordinate operational escalations between warehouses, Flow teams, Warehouse Managers, Transport, IT, Planning, and other stakeholders.
• Ensure escalations contain clear data, business impact, ownership, timing, recommended actions, and decision requirements.
• Support live incident management and maintain communication until operations return to a stable condition.
• Review operational testing requests and confirm that scope, risks, rollback plans, monitoring arrangements, and stop criteria are defined.
• Support selection of suitable testing windows based on operational volume, staffing, backlog, and network priorities.
• Maintain escalation logs, incident records, handovers, action trackers, and post-incident reviews.
• Identify recurring risks and propose improvements to alerting, reporting, escalation processes, and operational standards.
• Support the Control Tower Lead with reporting on incidents, trends, capacity risks, and service-impacting events.

Skills

Strong written and verbalcommunication

Professional English proficiency

Ability to work calmly under pressure

Tools

Excel

Power BI

Job description

SHEIN is seeking a Senior Warehouse Operations Specialist I in Poland to monitor risks, coordinate escalations across warehouses and related teams, and maintain incident records. The role emphasizes data-driven decisions, reporting accuracy, and strong communication under pressure.

The candidate will support incident management, testing window planning, and process improvements to enhance service and efficiency within the EMEA logistics network. Fluency in English is required.