Senior VDI/EUC Specialist (AVD/RDS) — Flexible Work

Outokumpu Oyj; Katowice; On-site; PLN 180,000 - 240,000; Full time

Job summary

Outokumpu Oyj is seeking an experienced IT professional to provide advanced 2nd/3rd line support for Azure Virtual Desktop (AVD), RDS and VDI services, including on-call support. You will manage and troubleshoot AVD environments, host pools, session hosts, workspaces and published applications.

You’ll own the golden image lifecycle, work with Azure Image Gallery or Nerdio, manage FSLogix profiles and storage performance, monitor health, perform root cause analysis, and help migrate from legacy

Qualifications

• 5+ years of hands-on experience in VDI/EUC operations with AVD and RDS/Citrix environments.
• Strong knowledge of Azure Virtual Desktop: host pools, session hosts, application groups, scaling and troubleshooting.
• Experience with FSLogix, Azure Files, storage solutions and Windows multi-session environments.
• Knowledge of golden image management, application packaging, patching and release processes.
• PowerShell scripting skills and experience with ITSM processes (incident, problem and change management).
• Familiarity with Nerdio Manager is an advantage.
• Strong communication skills and ability to collaborate with IT teams, vendors and business stakeholders in English.

Responsibilities

• Provide advanced 2nd/3rd line support for AVD, RDS and VDI services, including on-call.
• Manage and troubleshoot AVD environments: host pools, session hosts, workspaces, application groups and published applications.
• Own the golden image lifecycle — build, patch, validate and maintain session host images using tools such as Azure Image Gallery or Nerdio.
• Manage FSLogix profiles, storage performance, user sessions and profile recovery.
• Monitor service health, performance and incidents; perform root cause analysis and drive improvements.
• Support patching, security activities, change management and migration from legacy VDI/RDS platforms.
• Standardise application delivery, maintain technical documentation and share knowledge with support teams.
• Identify opportunities for automation, harmonisation and improved end-user experience across End User Services.

Skills

VDI/EUC operations

Azure Virtual Desktop

FSLogix

PowerShell

ITSM processes

English communication

Golden image management

Tools

Nerdio Manager

Job description

Outokumpu Oyj is seeking an experienced IT professional to provide advanced 2nd/3rd line support for Azure Virtual Desktop (AVD), RDS and VDI services, including on-call support. You will manage and troubleshoot AVD environments, host pools, session hosts, workspaces and published applications.

You’ll own the golden image lifecycle, work with Azure Image Gallery or Nerdio, manage FSLogix profiles and storage performance, monitor health, perform root cause analysis, and help migrate from legacy