Infrastructure Change Manager

Outokumpu Oyj; Dąbrowa Górnicza; On-site; PLN 180,000 - 240,000; Full time

Job summary

Outokumpu Oyj is seeking an experienced VDI/EUC Operations Engineer to provide advanced support for Azure Virtual Desktop (AVD), RDS and VDI services in a hands-on role. You will own the golden image lifecycle, manage session hosts, host pools, workspaces and application groups, and work with FSLogix profiles.

You will monitor service health, perform root-cause analysis, drive improvements, assist with patching and security activities, and collaborate with IT teams to standardise delivery and

Qualifications

• 5+ years hands-on experience in VDI/EUC environments with AVD and RDS/Citrix.
• Strong knowledge of Azure Virtual Desktop, including host pools and application groups.
• Experience with FSLogix profiles, Azure Files and Windows multi-session environments.
• Knowledge of golden image management, packaging, patching and release processes.
• Good PowerShell scripting skills.
• Experience with IT service management processes, change and problem management.

Responsibilities

• Provide advanced (2nd/3rd level) support for AVD/RDS/VDI and perform escalations when needed.
• Manage and troubleshoot AVD environments: host pools, session hosts, workspaces, application groups and published apps.
• Own the golden image lifecycle: build, patch, validate and deploy session host images.
• Manage FSLogix profiles, storage performance, user sessions and profile recovery.
• Monitor service health, performance and incidents; perform root cause analysis and drive improvements.
• Support patching, security activities, change management and migration from legacy VDI to Azure AVD.
• Standardise application delivery, maintain technical documentation and share knowledge with teams.
• Identify automation opportunities and drive process improvements for better UX.
• 5+ years in VDI/EUC operations with AVD and RDS/Citrix.

Skills

Azure Virtual Desktop

VDI

RDS

Citrix

PowerShell

FSLogix

Session hosts

Host pools

Education

Degree in Computer Science/IT

Tools

Nerdio Manager

Job description

• Provide advanced (2nd/3rd level) support for Azure Virtual Desktop (AVD), RDS and VDI services, including escalation support when needed.
• Manage and troubleshoot AVD environments, including host pools, session hosts, workspaces, application groups and published applications.
• Own the golden image lifecycle — building, patching, validating and deploying session host images.
• Manage FSLogix profiles, storage performance, user sessions and profile recovery.
• Monitor service health, performance and incidents, perform root cause analysis and drive improvements.
• Support patching, security activities, change management and migration from legacy VDI/RDS platforms to Azure AVD.
• Standardise application delivery, maintain technical documentation and share knowledge with support teams.
• Identify opportunities for automation, process improvements and better user experience.
• 5+ years of hands‑on experience in VDI/EUC operations with AVD and RDS/Citrix environments.,
• Strong knowledge of Azure Virtual Desktop, including host pools, session hosts, application groups, scaling and troubleshooting.
• Experience with FSLogix profiles, Azure Files, storage solutions and Windows multi‑session environments.
• Knowledge of golden image management, application packaging, patching and release processes.
• Good PowerShell scripting skills.
• Experience with IT service management processes, change/problem management and vendor collaboration.
• Degree in Computer Science/IT or equivalent professional experience.
• Fluent English communication skills.
• Nice to have: Experience with Nerdio Manager and enterprise B2B environments.