Azure Virtual Desktop Change Leader

Outokumpu Chrome Oy; Katowice; Hybrid; PLN 154,000 - 193,000; Full time

Benefits offered by this job

Hybrid work model

Private life insurance

Comprehensive medical care

Pension scheme

Multisport card

Annual performance bonus

Accident-free bonus

Modern office

On-site salary information

Job summary

Outokumpu is seeking an experienced IT specialist to provide advanced 2nd/3rd level support for Azure Virtual Desktop, RDS and VDI services, including escalation when needed.

You will manage AVD environments, host pools and published apps, own golden image lifecycle, and ensure smooth FSLogix profiles, storage performance and user sessions.

Hybrid work model in Katowice, Poland; 3-month probation; permanent contract; fluent English; 5+ years VDI/EUC experience required.

Qualifications

• 5+ years hands-on experience in VDI/EUC operations with AVD and RDS/Citrix environments.
• Strong knowledge of Azure Virtual Desktop, including host pools, session hosts, application groups, scaling and troubleshooting.
• Experience with FSLogix profiles, Azure Files, storage solutions and Windows multi-session environments.
• Knowledge of golden image management, application packaging, patching and release processes.
• Experience with IT service management processes, change/problem management and vendor collaboration.
• Fluent English communication skills.

Responsibilities

• Provide advanced (2nd/3rd level) support for Azure Virtual Desktop (AVD), RDS and VDI services, including escalation support when needed.
• Manage and troubleshoot AVD environments, including host pools, session hosts, workspaces, application groups and published applications.
• Own the golden image lifecycle — building, patching, validating and deploying session host images.
• Manage FSLogix profiles, storage performance, user sessions and profile recovery.
• Monitor service health, performance and incidents, perform root cause analysis and drive improvements.
• Support patching, security activities, change management and migration from legacy VDI/RDS platforms to Azure AVD.
• Standardise application delivery, maintain technical documentation and share knowledge with support teams.
• Identify opportunities for automation, process improvements and better user experience.

Skills

VDI/EUC operations

Azure Virtual Desktop

FSLogix profiles

Golden image management

IT service management

English fluent

Nerdio Manager

Education

Bachelor's degree in Computer Science

Tools

Nerdio Manager

Job description

Outokumpu is seeking an experienced IT specialist to provide advanced 2nd/3rd level support for Azure Virtual Desktop, RDS and VDI services, including escalation when needed.

You will manage AVD environments, host pools and published apps, own golden image lifecycle, and ensure smooth FSLogix profiles, storage performance and user sessions.

Hybrid work model in Katowice, Poland; 3-month probation; permanent contract; fluent English; 5+ years VDI/EUC experience required.