Senior Technology Operations Engineer - Supply Chain

Heineken; Kraków; Hybrid; PLN 210,000 - 270,000; Full time

Job summary

HEINEKEN Kraków is seeking a Senior Technology Operations Engineer in the D&T Connected Supply Chain team to act as the technical anchor for the Supply Chain application portfolio across its full lifecycle.

You will liaise with Product Teams, business stakeholders, vendors, and internal D&T functions to keep applications stable, secure, compliant, and fit for purpose, while driving reliability and operational excellence.

Qualifications

• 5+ years of experience in application support, management, platform operations, or system administration.
• Experience supporting enterprise business applications in production environments.
• Strong troubleshooting skills across application, database, infrastructure, and integration layers.
• Experience with incident, problem, and change management processes.
• Experience working with external vendors and support providers.

Skills

English proficiency

5+ years experience

Tools

PowerShell

ServiceNow

ITSM platforms

Job description

Senior Technology Operations Engineer - Supply Chain

Function:Digital & Technology

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

As the Senior Technology Operations Engineer, in the D&T Connected Supply Chain team, you'll be the technical anchor for our Supply Chain application portfolio across its full lifecycle. You'll liaise with Product Teams, business stakeholders, vendors, and internal D&T functions (Cloud & Hosting, Security, IAM) to keep applications stable, secure, compliant, and fit for purpose.

Hands-on technical depth is essential. You'll work across hosting environments, databases, application servers, operating systems, SSL certificates, SSO, Microsoft Entra ID / Azure AD, service accounts, and Azure configurations, coordinating incidents, changes, upgrades, migrations, and integrations.

Beyond day-to-day operations, you'll drive service reliability and operational excellence: reducing recurring incidents, cutting technical debt, modernising the application landscape (including SaaS and cloud transitions), and supporting sound financial governance across the portfolio.

In addition, the role contributes to the continuous improvement and standardisation of application operations by enhancing monitoring, automation, support processes, and service transparency. Through close collaboration with internal and external stakeholders, the Technology Specialist helps ensure consistent service quality, efficient issue resolution, and a robust and scalable application landscape for the Supply Chain domain.

The role also supports portfolio governance activities related to application contracts, license renewals, support agreements, and operational financial management. Working closely with Procurement, Finance, Legal, Product Teams, and vendors, the Technology Specialist helps ensure services remain compliant, financially controlled, cost-efficient, and operationally sustainable without disruption.

You are a good candidate if you have:

Must-have Experience

• Proficiencyin English
• 5+ years of experience in application support(tier 2 or higher), application management, platform operations, or system administration
• Experience supporting enterprise business applications in production environments
• Strong troubleshooting skills across application, database, infrastructure, and integration layers
• Experience with incident, problem, and change management processes
• Experience working with external vendors and support providers

Technical Expertise Required

• Microsoft Azure and Microsoft Entra ID
• Windows Server administration
• SQL Server administration and troubleshooting
• IIS and .NET application environments
• Single Sign-On and identity management concepts
• SSL certificates and authentication technologies
• ServiceNow or similar ITSM platforms
• PowerShell or other automation/scripting tools
• Application monitoring and operational support tools

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up . Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.
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