Senior Technology Specialist - Product Architect (OpsTech)

HEINEKEN Global Shared Services; Kraków; On-site; PLN 257,289 - 343,052; Full time

Job summary

HEINEKEN Global Shared Services is seeking a Senior Technology Specialist - Product Architect in Kraków, Poland. This role involves owning the architecture and technical direction of the OpsTech platform.

The successful candidate will ensure that the platform aligns with business strategy and is secure, scalable, and resilient. Strong knowledge in operations and reliability practices, as well as excellent communication skills, are essential to influence stakeholders.

Qualifications

• Extensive experience in platform architecture within enterprise environments.
• Strong knowledge of monitoring, incident management, and automation.
• Ability to define architectural direction across multiple domains.

Responsibilities

• Own the end-to-end architecture and technical direction of the OpsTech product.
• Define the architecture roadmap for the Observability Platform.
• Guide teams on solution design and technical quality.

Skills

Platform architecture

Incident management

Automation

SRE tooling

Observability practices

Education

Bachelor’s or Master’s degree in IT, Computer Science, Engineering

Tools

New Relic

PagerDuty

SAP-focused tooling (e.g. Solution Manager)

Job description

This role is part of the D&T department of HEINEKEN International and is in Heineken Global Shared Service, Krakow, Poland. D&T is proud to bring cutting‑edge innovation, strong technology, and advanced analytics to HEINEKEN. With speed and agility, we ensure HEINEKEN has the technological competitive advantages it needs to deliver on its ambition.

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best‑in‑class technology, and embedding a data‑driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl).

Tech Acceleration is the Tribe offering the foundation that empowers product teams and operations teams to build, run, and continuously improve digital products with confidence and speed at scale. Within the Tribe, the OpsTech product provides a comprehensive set of platform capabilities that enable reliable, scalable, and automated operations across HEINEKEN’s digital landscape. It covers observability, site reliability engineering (SRE), AIOps, and event‑driven automation, ensuring systems are monitored, resilient, and increasingly self‑healing.

Senior Technology Specialist – Product Architect – you are responsible for the end‑to‑end product architecture, technical direction, and quality of HEINEKEN’s OpsTech platform. This spans multiple domains including Observability Platform Engineering (e.g. New Relic), SRE tooling and practices, AIOps capabilities, and Event‑Driven Automation (including RPA & Scripting services).

You ensure the platform is secure, scalable, resilient, and aligned with HEINEKEN’s business strategy, global architecture standards, and long‑term roadmap. You define the architectural vision across the different OpsTech streams and ensure consistency and integration between internally managed capabilities and externally delivered services.

You operate at the intersection of product, engineering, and operations, enabling teams to run stable, highly available services while driving automation and reducing operational toil. You support the Product Owner and stream leads in building and evolving a cost‑effective, highly scalable, and resilient operations platform that improves system reliability, observability, and incident response across HEINEKEN.

Your Responsibilities

• owning the end‑to‑end architecture and technical direction of the OpsTech product
• defining the architecture roadmap for both the Observability Platform and the SRE and AIOps ecosystem
• helping ensure the latest market trends and company stakeholder needs are being taken into account in the product roadmap
• ensuring the platform is being kept secure, scalable, resilient, compliant, and cost‑effective
• guiding development teams on solution design, standards, and technical quality
• aligning product architecture with HEINEKEN’s business strategy, enterprise standards, and long‑term roadmap
• driving reuse, standardization, and an improved developer experience across the platform

Qualifications

• bachelor’s or master’s degree in IT, computer science, engineering, or a related field
• extensive experience in platform architecture, SRE, observability, or operations engineering within enterprise environments
• strong knowledge of modern operations and reliability practices, including monitoring & alerting, incident management, automation, IaC, and CI/CD integration
• proven experience in complex, global organizations with multiple stakeholders, vendors (e.g. IBM), and governance requirements
• strong architectural understanding of platform integrations, distributed systems, shared services, and secure‑by‑design principles
• ability to define and drive architectural direction across multiple domains (observability, SRE, AIOps, automation) while ensuring consistency and scalability
• strong communication skills with the ability to influence senior stakeholders and align cross‑functional teams on a common technical vision
• excellent written and verbal English

Additional Preferred Experience

• experience with observability and incident management tools (e.g. New Relic, PagerDuty) and SRE tooling ecosystems
• experience with AIOps, event‑driven architectures, and/or automation platforms (including RPA)
• familiarity with SAP‑focused tooling (e.g. Solution Manager, Cloud ALM) in an operations context
• experience managing or integrating external delivery partners in a platform/product setup
• knowledge of enterprise architecture frameworks and governance practices
• relevant certifications in architecture, cloud, SRE, DevOps, Agile, or security

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.