Senior Technical Writer

Kong; Warszawa; Sur place; PLN 271 000 - 367 000; Plein temps

Résumé du poste

Kong is seeking a Senior Technical Writer to craft and maintain API docs, developer guides, and release notes for its products. You will collaborate with product managers, engineers, and other docs writers to ensure accuracy and completeness.

You will conduct research, test content with CLI tools, and drive documentation processes, version control with Git, and continuous improvement to reduce support burden and accelerate adoption.

Qualifications

• 3+ years of technical writing in a software development environment.
• Experience with API documentation and developer guides.
• Knowledge of API testing and related tools.
• Proficiency with Command Line Interface (CLI).
• Experience or an interest in AI.
• Strong Git for version control and collaboration.
• Ability to research and synthesize complex technical information.
• Excellent written and verbal communication skills.
• Experience maintaining documentation and using revision processes.

Responsabilités

• Develop, write, and edit API docs, developer guides, reference docs, and release notes for various audiences.
• Collaborate with product managers and engineers to ensure documentation accuracy and completeness.
• Conduct thorough research to gather technical information and test software content.
• Test documentation content for accuracy using CLI tools.
• Maintain and update existing docs, deprecating outdated content.
• Improve processes and version control using Git.
• Review docs for technical accuracy and adherence to guidelines.
• Contribute to project planning and management for documentation deliverables.
• Participate in product management discussions to align docs with strategy.
• Own documentation strategy for a product area and prioritize content work.
• Partner with product and field teams to identify gaps and propose content investments.

Connaissances

Technical writing

API documentation

CLI proficiency

Git version control

AI interest

Research skills

Collaboration

Attention to detail

Independent work

Outils

Git

CLI

Markdown

Swagger/OpenAPI

Description du poste

Are you ready to unlock intelligence?

We are seeking a highly skilled and experienced Senior Technical Writer to join our growing team. This role will be responsible for creating and maintaining clear, concise, and accurate technical documentation for our products, ensuring our users and developers have the information and resources they need for success.

As a Senior Technical Writer at Kong Global Inc., you will be responsible for:

• Developing, writing, and editing high-quality technical documentation, including API docs, developer guides, reference documentation, and release notes, for a variety of audiences.


• Collaborating closely with product managers, engineers, and other docs writers to gather information, understand product functionality, and ensure documentation accuracy and completeness.


• Conducting thorough research to gather technical information, including interacting with subject matter experts, analyzing product specifications, and testing software.


• Testing to validate documentation content and ensure accuracy.


• Utilizing Command Line Interface (CLI) tools to test and document software features.


• Managing and maintaining existing documentation, including regular updates, revisions, and deprecation of outdated content.


• Implementing and improving documentation processes and standards, including document management and version control using Git.


• Reviewing docs for technical accuracy and adherence to established guidelines.


• Contributing to project planning and project management efforts related to documentation deliverables, ensuring timely and effective execution.


• Actively participating in product management discussions to provide insights and ensure documentation alignment with product strategy.


• Owning documentation strategy for a specific product area - going beyond writing to understand how docs influence adoption, reduce support burden, and surface unmet use cases, then prioritizing content work accordingly.


• Partnering with product and field teams to identify where documentation gaps are blocking user success, and proposing content investments based on user behavior, support tickets, or adoption data rather than just backlog requests.

To be successful in this role, you will possess the following qualifications:

• 3+ years of experience in technical writing within a software development environment.


• Proven expertise in software documentation, including experience with API documentation and developer guides.


• Understanding of API testing and experience with relevant tools.


• Proficiency with Command Line Interface (CLI).


• Experience or an interest in AI.


• Solid experience with Git for version control and collaboration.


• Demonstrated ability to perform thorough research and synthesize complex technical information.


• Excellent written and verbal communication skills, with a keen eye for detail and accuracy.


• Experience with documentation maintenance, document management, and document reviewing processes.


• Experience treating a documentation area like a product - setting priorities based on user impact and adoption, not just ticket volume or team requests.


• Ability to work independently and collaboratively in a fast-paced environment.


• Strong problem-solving and debugging skills.

About Kong

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit www.konghq.com.

Compensation Range: PLN 270,895 - PLN 366,505