Technical Writer - Telco industry (f/m/x)

Sii Poland; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking an experienced Technical Writer to create and maintain documentation for Samsung Network Cloud products. The role collaborates with engineering and other stakeholders in a hybrid setup with occasional Cracow office visits.

You will produce manuals, guides, release notes, and API documentation, while ensuring accuracy and consistency across versions. Strong English skills, Polish proficiency, and familiarity with cloud/telecom tech are essential.

Qualifications

• 4+ years of professional experience creating and maintaining technical documentation for software or IT products

Responsibilities

• Independently plan, create and maintain documentation for Samsung Network Cloud products from requirements to release
• Write and update system manuals, user/admin guides, feature descriptions, release notes and troubleshooting instructions
• Develop installation, configuration, upgrade and rollback guides with engineering teams
• Review new feature requirements and translate into clear descriptions of functionality
• Gather information from developers, testers, architects and other SMEs; coordinate technical reviews
• Maintain documentation versions and plan deliverables aligned with product releases
• Improve content structure and terminology for easy navigation
• Research cloud and telecom technologies and explain system requirements to stakeholders

Skills

Technical writing

English proficiency

Polish proficiency

Attention to detail

AI-assisted writing

Kubernetes knowledge

Linux knowledge

Software development understanding

Independent work

MS Word advanced

Tools

Markdown

Git

Job description

We are looking for a skilled Technical Writer to join our team working on Samsung Network Cloud products for telecommunications. In this role, you will independently create and maintain clear and accurate documentation for cloud-based network management solutions. You will collaborate closely with engineering teams and other stakeholders throughout the development and release cycle. This position offers a hybrid work mode with occasional visits to our office in Cracow. If you have a passion for transforming complex technical information into user-friendly documentation, we would love to hear from you.

Your tasks

• Independently planning, creating and maintaining documentation for Samsung Network Cloud products, from requirements analysis and design through release and maintenance
• Writing and updating system manuals, user and administrator guides, feature descriptions, release notes and troubleshooting instructions
• Developing installation, configuration, upgrade and rollback guides in collaboration with engineering teams, validating procedures against the product and supported environments
• Reviewing new feature requirements for Network Management Systems and translating technical and customer input into clear descriptions of functionality and system behavior
• Gathering information from developers, testers, architects and other subject matter experts; coordinating technical reviews and resolving gaps or inconsistencies
• Maintaining documentation versions and planning deliverables in line with product releases, incorporating feedback from customers and development teams
• Improving content structure, terminology and writing consistency to ensure documentation is easy to navigate and appropriate for its intended audience
• Researching relevant cloud and telecommunications technologies, explaining documented system requirements to stakeholders and improving documentation workflows

Requirements

• Minimum 4 years of professional experience creating and maintaining technical documentation for software or IT products, with examples of independently delivered work
• Excellent written and spoken English, with strong editing skills and the ability to explain complex concepts clearly and precisely
• Very good knowledge of Microsoft Office, especially Word styles, templates, tables of contents and cross-references, along with familiarity with documentation version control
• Ability to effectively use AI tools for technical writing, research and content review, including verifying and refining AI-generated output
• Understanding of software development and release processes; basic knowledge of Linux, IP networking and containerized environments such as Kubernetes
• Strong attention to detail, analytical thinking, and the ability to prioritize tasks and deliver documentation independently against agreed deadlines
• Advanced level of Polish
• Residency in Poland

Nice to have

• Experience documenting telecommunications products, 4G/5G systems, network management platforms, or cloud infrastructure
• Familiarity with Markdown or Git-based documentation workflows and documentation publishing tools
• Previous work with API documentation, including REST APIs specifications
• Practical knowledge of Kubernetes or OpenShift, and experience creating technical diagrams or validating command-line procedures

Job no. JOB-FL7CU

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care