Senior Technical Account Manager, Casino Platform

SOFTSWISS; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, andatt

Job summary

SOFTSWISS is expanding the team and seeking a Technical Account Manager to support clients of the Casino Platform. You will be the main technical contact, coordinating between clients and internal teams to ensure stable platform operations and timely resolution of issues.

Fluency in English (B2+ required) and Russian (C1+) is essential, with strong communication, analytical thinking, and a collaborative approach to align technical solutions with customer needs.

Qualifications

• Fluency in English (B2+) and Russian (C1+) required.
• Strong communication across technical and non-technical audiences.
• Experience in large-scale software development, including customer-facing roles.
• Proficiency with monitoring/logging tools (Datadog, ELK/Kibana) and JIRA.
• Experience with GitLab CI/CD pipelines and data-driven systems.
• Good command of HTML/CSS, APIs, and front-end frameworks such as React; familiarity with SSR and SEO.

Responsibilities

• Coordinate communication between Client and internal teams.
• Act as Client's representative within the Casino Platform.
• Assist Client with technical requests via helpdesk and initial troubleshooting.
• Escalate unresolved cases to related teams; prioritize and manage Client requests.
• Advise Client on product usage; translate feedback into improvements.
• Monitor Client systems and metrics; ensure alignment with business goals.

Skills

English B2

Russian C1

Communication

Analytical thinking

Data analysis

Cross-functional collaboration

Product management

JIRA

Datadog

ELK Kibana

GitLab CI/CD

HTML

CSS

APIs

React

SSR

SEO

Tools

JIRA

Datadog

ELK Kibana

GitLab CI/CD

Job description

SOFTSWISS is expanding the team and seeking a Technical Account Manager to support clients of the Casino Platform. You will be the main technical contact, coordinating between clients and internal teams to ensure stable platform operations and timely resolution of issues.

Fluency in English (B2+ required) and Russian (C1+) is essential, with strong communication, analytical thinking, and a collaborative approach to align technical solutions with customer needs.