Senior Team Lead, Customer Order Services & Master Data Management EU

22 Ascensia Diabetes Care Poland SP ZOO; Warszawa; Hybrid; PLN 179,000 - 234,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus up to 18%

Private medical care

Lunch card

Pension plan

Life insurance

Employee Assistance Program

Job summary

Ascensia Diabetes Care is seeking a Senior Team Lead for Customer Order Services & Master Data Management EU in Warsaw. You will lead and develop teams across Europe to drive order-to-cash operations, data governance, and KPI reporting while collaborating with the Global Head of Supply Chain Operations.

You will partner with stakeholders, manage data quality initiatives, and deliver actionable insights to improve customer experience and operational performance.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Finance, Data Analytics, or a related field.
• Fluent English with strong communication for international stakeholders.
• 8+ years in Customer Order Services, Order-to-Cash, Master Data Management, or related ops.
• 3+ years leading teams in international/global settings.
• Advanced analytical skills with KPI reporting and dashboards.
• Hands-on experience with ERP systems and BI tools.
• Willingness to travel across Europe occasionally.

Responsibilities

• Lead and develop Customer Order Services and Master Data Management teams in Europe.
• Oversee day-to-day order-to-cash operations and KPI targets.
• Coordinate master data activities across domains to ensure accuracy and governance.
• Deliver operational reporting, dashboards, and data-driven insights for decisions.
• Monitor KPIs and drive continuous improvement and automation initiatives.

Skills

Fluent English

ERP systems experience

Power BI

Data analysis

KPI reporting

Team leadership

Education

Bachelor’s degree in Business, Supply Chain, Logistics, Finance, Data Analytics, or related field

Tools

Power BI

ERP systems

Job description

Make a Meaningful Impact Ascensia Diabetes Care is a global company entirely dedicated to improving the health and lives of people with diabetes. Our world-renowned CONTOUR portfolio of blood glucose monitoring systems combines advanced technology with user-friendly functionality to help people manage their condition. We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.

Title:

Senior Team Lead, Customer Order Services & Master Data Management EU

Location:

Warsaw

Work Arrangement:

Hybrid - 2x week office presence required

Employment Type:

Full-time

Salary:

16,000 -21,000 PLN monthly gross

The Opportunity

Are you a strategic and hands-on team leader with expertise in Order-to-Cash, Master Data Management and KPI reporting? Do you enjoy building strong teams and collaborating with stakeholders across international markets? At Ascensia Diabetes Care, we are looking for a Senior Team Lead, Customer Order Services & Master Data Management EU to lead and develop our European Customer Order Services and Master Data Management teams, with the majority of the team members based in Warsaw. In this role, you will drive operational excellence, team performance, data quality, and continuous improvement initiatives while partnering closely with the Global Head of Supply Chain Operations to deliver strategic priorities and enhance customer experience across Europe.

How You'll Make an Impact

Team Leadership and Warsaw Office Coordination

Lead, coach, and develop Customer Order Services Team Leads and Master Data Management teams, fostering a high-performance, collaborative, and customer-focused culture. Support workforce planning, onboarding, capability development, workload management, and operational coordination to ensure effective team performance.

Customer Order Services and Order-to-Cash Operations

Oversee and support day-to-day order-to-cash operations, ensuring consistent service delivery, process adherence, and achievement of performance targets. Partner with Team Leads to balance resources, resolve operational challenges, drive capability building, and support business-critical initiatives.

Master Data Management and Governance

Coordinate master data activities across customer, product, pricing, vendor, material, and finance domains to ensure accuracy and reliability. Promote strong data governance, data quality standards, and cross-functional collaboration while supporting audits, system enhancements, and process improvements.

Data Analysis, Reporting, and Decision Support

Deliver operational reporting, KPI dashboards, and data-driven insights to support decision-making, business reviews, and strategic planning. Analyze performance trends, identify risks and improvement opportunities, and translate findings into actionable recommendations for stakeholders.

KPI Management and Continuous Improvement

Monitor and optimize operational KPIs, driving performance reviews and implementing corrective actions where needed. Lead continuous improvement, automation, and digital transformation initiatives to enhance efficiency, data quality, customer experience, and productivity.

Required Qualifications:

• Minimum a Bachelor’s degree in Business, Supply Chain, Logistics, Finance, Data Analytics, or a related field.
• Fluent English, with strong communication skills and the ability to collaborate effectively with international stakeholders.
• 8+ years of experience in Customer Order Services, Order-to-Cash, Master Data Management, Supply Chain Operations, or a similar operational environment.
• 3+ years of experience leading and developing teams within an international or global business setting.
• Advanced analytical skills with experience delivering KPI reporting, dashboards, and data-driven business insights.
• Hands-on experience with ERP systems, knowledge of Power BI, or other reporting/business intelligence tools.
• Ability and willingness to travel across Europe on an occasional basis.

Additional Experience That Could Help You Succeed

• Experience in the medical device, life sciences, pharmaceutical, healthcare, or another regulated industry.
• Strong understanding of Order-to-Cash processes or Master Data Management, with a focus on operational excellence and data quality.
• Familiarity with NetSuite, Microsoft Dynamics, Incorta, EDI, workflow automation.
• Experience with AI-powered operational tools.
• Experience supporting process automation, digital transformation, data governance, or operational excellence initiatives.
• Additional European language skills are considered an advantage.

What We Value @ Ascensia

We are driven to make a positive difference every day for people with diabetes, empowering them to take control of their health and live richer, fuller lives. Guided by deep expertise and a longstanding commitment to diabetes care, we create high-quality solutions that help shape a better future.

Benefits @ Ascensia

Total Rewards: The gross monthly base salary range for this position is 16,000 -21,000 PLN. In addition, employees may be eligible for an annual performance-based bonus of up to 18% of annual gross base salary, in accordance with the Company’s bonus policy. Compensation within the range will be determined based on objective criteria such as relevant skills, experience, and qualifications. Ascensia Diabetes Care Poland offers a wide range of benefits, including medical care, dental care, life insurance, private pension plan (PPE), lunch card and more.

What we can offer you:

• Friendly team and a supportive work environment
• Employment contract with a hybrid work model
• One-time allowance for home office setup
• Monthly lunch card worth 320 PLN
• Annual performance-based bonus
• Life insurance and private medical care (Luxmed VIP package with dental coverage)
• Pension Plan (PPE) and Employee Assistance Program
• Multicafeteria benefits (e.g., sport card, cinema tickets)
• Access to LinkedIn Learning with a wide range of training courses
• Online language learning via eTutor
• Access to EmpikGO

Building an Inclusive Culture

We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law. At Ascensia we are motivated by challenging & varied work, we are passionate about our customers and we care deeply about being a trusted partner of the diabetes community. When we come to work each day, we know we are making a difference and we are able to impact other people’s lives.