Senior SRE Engineer - Observability & Cloud Infra Lead

Procter & Gamble; Warszawa; Hybrid; PLN 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Private health care

P&G stock access

Stock options and savings plans

Training and certifications paths

Job summary

Procter & Gamble in Warsaw is seeking a Senior SRE/Observability Lead to own complex access resolutions, design GCP infrastructure with least-privilege controls, and drive an observability strategy across the platform. You will lead incident calls, shape backlogs, and collaborate with GTO and product stakeholders in a hybrid work setup.

The role emphasizes agile leadership, data-driven communication, and governance of observability tools like Logscale and ServiceNow, with a focus on durable

Qualifications

• Observability & instrumentation mastery - hands-on experience architecting alerting strategies, tuning signal-to-noise, and driving root-cause-preventive fixes rather than reactive firefighting during major incidents
• Incident command & escalation leadership - track record as a senior/second-level escalation point, resolving complex, ambiguous production issues under pressure while mentoring others through them
• Agile technical leadership - experience owning a team backlog, driving PI/sprint planning, leading grooming/daily meetings, and unblocking engineers on hard technical problems
• Cross-functional data-driven communication - ability to analyze incident/operational data and translate it into clear reporting and policy for stakeholders (GTO, horizontal teams, leadership) and drive multi-team initiatives to completion
• Cloud Infrastructure & IAM expertise - proven ability to design, provision, and govern cloud infrastructure and access controls (permissions, service accounts, IT access groups) at enterprise scale with security/compliance rigor

Responsibilities

• Own the resolution of complex access, ServiceNow change, and incidents - acting as the technical authority when things get ambiguous
• Design and provision GCP infrastructure, permissions, and IT access groups, ensuring least-privilege and audit-ready configurations at scale
• Drive observability strategy by synthesizing stakeholder feedback into high-impact new alerts and refined alerting rules
• Serve as a key voice in major incident calls, championing durable observability fixes that prevent recurrence rather than just firefighting
• Act as the senior escalation point for Product Operations, resolving what others couldn't
• Architect and advise on next-generation observability and instrumentation strategy across the platform
• Application Management Own the system-of-record for critical applications (Observability Hub, SRE Agent), ensuring accuracy and compliance
• Architect and govern access management for observability platform, Logscale, and SRE AI agents - owning IT access groups end-to-end
• Continuously evolve ServiceNow form templates to match fast-changing product needs
• SRE Lead Shape and own the SRE team backlog, translating strategic priorities into actionable engineering work
• Drive PI and sprint planning in partnership with the team, negotiating cross-team dependencies with product stakeholders
• Lead daily standups and grooming sessions, setting the technical bar for the team
• Proactively unblock the team on tough technical challenges, acting as a force-multiplier for delivery velocity
• IMS Operations Lead Analyze incident data across IMS products to surface systemic risks and improvement opportunities
• Represent the team in Observability boards, shaping cross-org observability direction
• Partner with GTO and horizontal teams to co-design and launch new initiatives
• Deliver executive-level reporting on operational health, initiative progress, and product ops performance
• Own and evolve Operations policies as processes and scale demand
• Govern ServiceNow Assignment Group ownership across products, ensuring clean access management at scale

Skills

Observability

Incident leadership

Agile leadership

Cross-functional comms

Cloud IAM

Tools

ServiceNow

GCP

Logscale

Job description

Procter & Gamble in Warsaw is seeking a Senior SRE/Observability Lead to own complex access resolutions, design GCP infrastructure with least-privilege controls, and drive an observability strategy across the platform. You will lead incident calls, shape backlogs, and collaborate with GTO and product stakeholders in a hybrid work setup.

The role emphasizes agile leadership, data-driven communication, and governance of observability tools like Logscale and ServiceNow, with a focus on durable