Senior Solutions Engineer

Tsmg; Województwo mazowieckie; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible hybrid working environment

Collaborative international team

Career growth opportunities

Open culture with flat hierarchies

Competitive compensation

Job summary

Tsmg is seeking a Senior Solutions Engineer to support customer engagements and design AI and automation solutions for enterprise environments. You will collaborate with Sales, Engineering, and Customer Success to understand business needs, present technical solutions, and drive successful implementations.

In this role, you will translate requirements into scalable architectures, lead discovery sessions, deliver demos and POCs, and provide technical guidance during deployments.

Qualifications

• 5+ years in Solutions Engineering or similar client-facing roles.
• Experience with voice technologies, customer interaction platforms, or workflow automation.
• Strong understanding of APIs, integrations, and cloud environments.
• Fluent Polish and English with strong communication.

Responsibilities

• Partner with Sales to design tailored automation and AI-based solutions.
• Deliver demos, POCs, and technical presentations.
• Lead technical discovery and contribute to architecture and integration planning.
• Provide guidance during customer engagements and troubleshooting.
• Collaborate with Product, Engineering, Sales, and Customer Success.
• Contribute to documentation and enablement materials.
• Stay informed on AI, automation, cloud trends and participate in events.

Skills

Customer-facing

Technical communication

Presentation skills

Problem solving

Education

Bachelor’s degree

Tools

CRM platforms

AWS

Azure

Google Cloud

Job description

About the Role

We are looking for a Senior Solutions Engineer to support customer engagements and help design impactful AI and automation solutions for enterprise environments.

In this role, you will work closely with Sales, Engineering, and Customer Success teams to understand business needs, present technical solutions, and support successful implementations. This position combines technical expertise with customer-facing responsibilities and is ideal for someone who enjoys solving complex business challenges through technology.

Responsibilities

Pre-Sales & Technical Enablement

• Partner with Sales teams to understand customer requirements and design tailored automation and AI-based solutions
• Deliver product demonstrations, proof-of-concepts (POCs), and technical presentations
• Lead technical discovery sessions and contribute to solution architecture and integration planning
• Support technical validation activities throughout the sales cycle

Solution Design & Delivery

• Translate business requirements into scalable and maintainable technical solutions
• Collaborate with Engineering and Implementation teams during onboarding and deployment phases
• Provide technical guidance and troubleshooting support during key customer engagements

Customer Engagement & Advisory

• Build trusted relationships with customers as a technical advisor
• Help customers navigate technical challenges and identify potential risks proactively
• Support strategic customer discussions and escalations when needed

Cross-Functional Collaboration

• Work closely with Product, Engineering, Sales, and Customer Success teams to improve solution delivery and customer experience
• Contribute to technical documentation, enablement materials, and internal training resources
• Share customer feedback to support product and process improvements

Industry & Technology Awareness

• Stay informed on AI, automation, cloud technologies, and enterprise software trends
• Participate in webinars, industry events, and knowledge-sharing initiatives
• Help position the company as a trusted technology and solutions partner

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field
• 5+ years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, or similar customer-facing technical roles
• Experience with voice technologies, customer interaction platforms, or workflow automation solutions
• Strong understanding of enterprise systems, APIs, integrations, and cloud environments
• Ability to explain complex technical concepts to both technical and non-technical audiences
• Native-level or highly fluent Polish and English language skills
• Strong communication, presentation, and stakeholder management skills
• Comfortable working in fast-paced, high-growth environments with multiple priorities

Preferred Qualifications

• Experience with CRM platforms or pre-sales tools
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
• Knowledge of automation workflows, APIs, or integration frameworks
• Experience supporting enterprise-scale implementations and customer success initiatives

What We Offer

• Opportunity to join a fast-growing technology company focused on AI and automation
• High-impact role working on enterprise-level solutions
• Collaborative international team environment with strong cross-functional exposure
• Competitive compensation and career growth opportunities
• Open, supportive culture with flat hierarchies and direct collaboration across teams
• Flexible hybrid working environment