Senior Shop Assistant

adidas; Szczecin; Hybrid; PLN 36,000 - 47,000; Full time

Job summary

adidas is seeking a store associate in Poland to help meet and exceed sales targets by delivering exceptional customer service, building an emotional connection with shoppers, and living the adidas brand values.

You will assist customers, execute store operations, participate in visual merchandising, replenishment, and cash handling while supporting team members and contributing to a safe, welcoming shopping environment.

Qualifications

• Minimum 6 months' work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience.
• Basic numeracy and literacy and advanced verbal communication skills.
• Fluent Polish and intermediate English.
• Advanced Retail Professional Competencies

Responsibilities

• Meet or exceed store sales and KPI targets.
• Build an emotional connection with customers and live the adidas brand values.
• Serve and sell to customers and conscientiously execute store operations.
• Provide feedback and support to selected team members.
• Maintain an appealing, easy-to-shop environment with visual merchandising and housekeeping standards.
• Assist with deliveries and replenishing the sales floor.
• Complete sales transactions quickly and accurately while adhering to cash protection procedures.
• Minimize loss by actively maintaining sales floor awareness while serving customers.
• Collaborate with team members to meet or exceed store goals.

Skills

Advanced selling experience

Customer service

Job description

Contributes to meeting or exceeding store sales and KPI targetsby:

Building an emotional connection with customers and living the Brand Values

Serving and selling to customers and conscientiously executing store operations

Using his/her expertise and experience to provide feedback and support to selected team members

KEY RESPONSIBILITIES:

Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store

Identifies improvement opportunities and communicates suggestions to store management to drive commercial success

Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model

Shares his/her customer service experience and trains selected team members to fine-tune their service skills

Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category

Guides and trains selected members of the team on basic core and seasonal product knowledge

Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards

Complies with store policies and procedures to maintain a safe shopping and working environment

Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor

Completes sales transactions quickly and accurately while adhering to cash protection procedures

Minimizes loss by actively maintaining sales floor awareness while serving customers

Collaborates productively and respectfully with team members to meet or exceed store goals

Makes himself/herself available to support other team members when needed

Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

Fluent speaker ofPolishand intermediate speaker of English

Advanced Retail Professional Competencies

MINIMUM QUALIFICATIONS:

Minimum 6 months' work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding

Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

Culture Starts With People, It Starts With You

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.