Senior ServiceNow Strategy & Delivery Lead

Sii Poland

Toruń

On-site

PLN 240,000 - 420,000

Full time

10 hours ago

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Job summary

Sii Poland is seeking an experienced leader to drive the strategic development and delivery of a large-scale enterprise workflow and digital services platform within a highly regulated international environment.

You will oversee the full lifecycle of platform initiatives, collaborating with cross-functional stakeholders to translate business priorities into actionable delivery plans, aligned with governance and long-term technology objectives.

Qualifications

8+ years hands-on experience with the ServiceNow platform.
Proven background in portfolio management, technology transformation, or enterprise platform leadership.
Experience leading global, cross-functional teams and coordinating work across multiple stakeholders.
Fluent English communication skills with ability to present to senior leadership.

Responsibilities

Own the ServiceNow product portfolio and end-to-end demand-to-delivery lifecycle, including prioritization, governance, and executive reporting.
Define and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolution.
Drive demand evaluation, value assessment, capacity planning, and backlog readiness to ensure delivery alignment with business priorities.
Lead portfolio planning and delivery governance, balancing new initiatives, platform maintenance, compliance, upgrades, and operational needs.
Establish and oversee agile and hybrid delivery practices, ensuring effective collaboration across product, process, architecture, engineering, QA, and operations teams.
Manage release planning and governance, ensuring readiness across testing, approvals, documentation, communications, change management, and operational support.
Monitor portfolio performance, risks, delivery metrics, adoption, and value realization, while serving as the primary escalation point for cross-functional delivery issues.