Senior ServiceNow HRSD Lead — HR Transformation & Integrations

Accenture Poland; Warszawa; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Stable employment contract

Professional development path with-co칭

Extensive training package & cert co-f

Employee Assistance Program

Employee Share Purchase Plan

Private medical care

Life insurance

Multisport card

Job summary

Accenture Poland is seeking a Senior ServiceNow HRSD Architect to lead architecture and delivery of HRSD solutions for international clients. You will design HR Case Management, Employee Center, Lifecycle Events and ensure alignment with ServiceNow best practices.

You will collaborate with HR stakeholders to drive integrations with Workday, SAP SuccessFactors, Oracle HCM, and mentor project teams through the lifecycle.

Qualifications

• 5+ years of ServiceNow experience, including HRSD.
• Hands-on with HR Case Management, Employee Center, Lifecycle Events, HR Agent Workspace.
• Strong knowledge of HRSM processes and ITSM basics.
• Experience integrating ServiceNow HRSD with Workday, SAP SuccessFactors, Oracle HCM, or similar.
• Ability to lead solution design, architecture workshops, and stakeholder discussions.
• Data privacy awareness in HR processes.
• Professional English and Polish communication skills for international collaboration.
• Architect enterprise-scale HRSD implementations.

Responsibilities

• Lead the architecture and delivery of ServiceNow HR Service Delivery (HRSD) solutions.
• Design and implement HR Case Management, Employee Center, Lifecycle Events, and employee experience solutions.
• Work closely with HR stakeholders to define future-state processes and digital transformation initiatives.
• Drive integration of ServiceNow HRSD with HR platforms such as Workday or SAP SuccessFactors.
• Lead workshops, gather business requirements, and provide strategic solution recommendations.
• Ensure solution quality, scalability, security, and alignment with ServiceNow best practices.
• Provide technical leadership and mentoring to project teams throughout the implementation lifecycle.

Skills

ServiceNow HRSD

HR Case Management

Employee Center

Lifecycle Events

HR Agent Workspace

ServiceNow ITSM

HR processes knowledge

English & Polish communication

Job description

Accenture Poland is seeking a Senior ServiceNow HRSD Architect to lead architecture and delivery of HRSD solutions for international clients. You will design HR Case Management, Employee Center, Lifecycle Events and ensure alignment with ServiceNow best practices.

You will collaborate with HR stakeholders to drive integrations with Workday, SAP SuccessFactors, Oracle HCM, and mentor project teams through the lifecycle.