Senior ServiceNow Architect & Technical Product Owner

SQUARE ONE RESOURCES sp. z o.o.; Warszawa; On-site; PLN 240,000 - 320,000; Full time

Benefits offered by this job

Equipment: BYOD

Start date: to be agreed

Job summary

SQUARE ONE RESOURCES sp. z o.o. in Warsaw seeks an experienced ServiceNow Architect and Technical Product Owner to lead architecture, governance and platform development across HRSD and custom applications.

You will translate business needs into technical requirements, define solution approaches and contribute to the roadmap while collaborating with product owners and stakeholders. Strong hands‑on ServiceNow expertise and communication skills are essential for success in this role.

Qualifications

• Minimum 7 years of professional experience with ServiceNow.
• Proven hands‑on experience with ServiceNow HRSD (HR Service Delivery).
• Strong understanding of ServiceNow architecture, administration, development and deployment.
• Experience designing and maintaining ServiceNow platform architecture.
• Experience translating business requirements into technical solutions and architecture.
• Strong knowledge of ITIL methodologies and processes.
• Hands‑on experience with ServiceNow scripting, including client‑side and server‑side scripting.

Responsibilities

• Act as a technical product advocate for the ServiceNow platform and collaborate closely with Business Product Owners.
• Translate business requirements into functional and technical requirements, use cases and technical design documents.
• Support product roadmap planning and evaluate new ServiceNow features and technologies.
• Design and maintain ServiceNow platform architecture and provide architectural governance.
• Design and develop extensions to the ServiceNow data model, including HRSD and custom applications.
• Research alternative technical solutions and recommend scalable and cost‑effective approaches.
• Participate in architecture review activities and drive solution proposals.
• Contribute to ServiceNow application configuration, customization and development.
• Lead ServiceNow upgrade planning and execution.
• Support release planning, deployment and new technology rollouts.
• Review solution designs and testing scenarios to ensure quality and alignment with requirements.
• Ensure adherence to technical, security, audit and corporate standards.
• Maintain architecture documentation, solution design documents, technical documentation and disaster recovery documentation.
• Support governance activities related to security, compliance, audits and business continuity.
• Lead technical assignments and mentor other team members.
• Collaborate with geographically distributed teams and stakeholders across the organization.
• Communicate complex technical concepts, risks and solution options to non‑technical stakeholders.
• Continuously assess new ServiceNow capabilities and recommend improvements to the platform.

Skills

ServiceNow

JavaScript

Agile/Scrum

English

ITIL

REST API

Stakeholder management

Mentoring

Communication

Tools

ServiceNow

Jelly scripting

Job description

SQUARE ONE RESOURCES sp. z o.o. in Warsaw seeks an experienced ServiceNow Architect and Technical Product Owner to lead architecture, governance and platform development across HRSD and custom applications.

You will translate business needs into technical requirements, define solution approaches and contribute to the roadmap while collaborating with product owners and stakeholders. Strong hands‑on ServiceNow expertise and communication skills are essential for success in this role.